Using digital cameras for tech support
Using a digital camera has saved me hours of time. Sometimes screen shots will do but for others, you need a camera. Take a look at the examples below.
Sending the photo confirmed that it was the screen that was cracked and not a problem with the video adapter.
Sending the photo before bringing in the computer for repairs saved me an extra trip—and those eMacs are heavy!
After having one switch take down the entire school’s network, I color coded the ends of the ethernet cables so it is harder to accidentally plug both ends into the same switch.
