Faqs

Apple Remote Desktop

Log into a user’s Desktop via ARD

osascript -e ‘tell application “System Events” to key code 53’;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke “other”‘;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke return’;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke “USERNAME_GOES_HERE”‘;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke tab’;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke “PASSWORD_GOES_HERE”‘;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke return’;

 

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Disable Spaces, SmartInk for OAKS

The below is the ARD unix command I’ve been using. I’ve used it on 10.6 and above and it has done the trick. I’ve not found any adverse side effects, though someone may find some. Your mileage may vary….

rm /Library/LaunchAgents/com.smarttech.ink.plist
defaults write com.apple.dock mcx-expose-disabled -bool TRUE
killall Dock
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 118 “{enabled = 0; value = { parameters = ( 65535, 18, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 32 “{enabled = 0; value = { parameters = ( 65535, 126, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 33 “{enabled = 0; value = { parameters = ( 65535, 109, 0 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 34 “{enabled = 0; value = { parameters = ( 65535, 126, 393216 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 35 “{enabled = 0; value = { parameters = ( 65535, 120, 131072 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 36 “{enabled = 0; value = { parameters = ( 65535, 125, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 37 “{enabled = 0; value = { parameters = ( 65535, 125, 393216 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 62 “{enabled = 0; value = { parameters = ( 65535, 111, 0 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 63 “{enabled = 0; value = { parameters = ( 65535, 111, 131072 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 79 “{enabled = 0; value = { parameters = ( 65535, 123, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 80 “{enabled = 0; value = { parameters = ( 65535, 123, 393216 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 81 “{enabled = 0; value = { parameters = ( 65535, 124, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 82 “{enabled = 0; value = { parameters = ( 65535, 124, 393216 ); type = standard; }; }”

Give the computer a restart after. (Note that this is for an account named “student”.)

 

-Jake Reents

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Applications

Numbers – Change print scale

It is useful to be able to adjust the size of your printed spreadsheet, something which is relatively easy by comparison in Excel.

In Numbers, there are two sections to check:

1. Under the Inspector, the second tab is for Sheet. Look at the Content Scale.

Screen shot 2013-06-05 at 8.59.50 AM

 

If the Content Scale is greyed out, you will need to go to step 2.

2. Go to the View menu and change to Show Print View. At the bottom of the window you will now see a Content Scale slider and you can adjust it to fit on a page.

You can get out of print view by going back to the View menu and selecting Hide Print View. Save your work when finished.

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Filemaker Pro – Make a clone of server database

1. Obtain a copy of the database from the server.

 

2. Rename it, clean out the database, reset passwords.

 

Option 1 can be done in two different ways. The simplest is to log in via FTP, go to the Backups folder, and copy (drag in CyberDuck) the latest version to your desktop.

 

If you need the very latest version, or need to make a structural change to the main database, you need to stop the server.

 

a. Launch FileMaker Server Admin Console

 

b. Click on Clients tab (under Administration) and check for anyone connected. They will all need to disconnect before you can continue.

 

c. Go to top left corner and look for icons of a two cylinders, one with a green arrow and one with a red stop icon. Press the stop icon. No one will be able to connect to the database during this time.

 

d. Log in via FTP and go to the Data folder. Copy the relevant database to your desktop.

 

e. Rename database!!!

 

f. Launch database, log in, and make sure you are connected to the local copy and not the server database.

 

g. Delete all records

 

h. Go to File/Manage/Accounts & Privs. Change passwords for all accounts, delete extraneous accounts like the numerous TSS accounts.

 

i. Make sure you have restarted the FileMaker Server by pressing the cylinder icon with the green arrow.

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Filemaker Pro – Finding Duplicate Records

The “!” character is the symbol for locating duplicate records in the database.

 

1. Enter Find mode.

 

2. Go to the Asset Tag field and enter an exclamation point by itself. Hit Return.

 

3. Results are anything with a duplicate.

 

This is useful for post-import cleanup. These duplicates should be flagged.

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Read Naturally – Change Server Preferences

To correct the IP address in the preferences file for Mac OS clients:

  1. From the SE client log-in screen, choose Network Settings from the Network menu.
  2. Write down the server IP address, and then click Cancel.
  3. Open the folder Macintosh HD/Library/Preferences/ReadNaturally.
  4. Double-click the file RNSEPrefs to open it in TextEdit. (Or do this in Terminal)
  5. Change the last half of the Server IP address to end in: .5.200
  6. Save and close the RNSEPrefs file.

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Via needs Java 1.6.0 which does not run on Core Duo Processors

I did some digging and experimentation and discovered that the version of Java needed (1.6.0) is only available on OS X 10.5 if you have a Core 2 Duo processor. The MacBook1,1 Core Duo in the Howard library is therefore not compatible/

James Grubic

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OS X 10.5 (Leopard) Latest Software Versions

Adobe Flash 10.3.183.90

Adobe Reader 10.1.4

Apple Remote Desktop Client 3.4

Firefox 16.0.2

Flip4Mac 2.4.4

iTunes 10.6.3

Java 1.5.0_30 and 1.6.0_26 (This is available in Java for 10.5 Update 10. Note that you need a Core 2 Duo processor to run Java 1.6.0_26 and you must drag this version to the top of the list in the Java Preferences control panel)

Shockwave Full 11.6.8.638

 

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Schools that use the District Server for All the Right Type

These schools use the district server (158.165.1.71)
for All the Right Type, not a site based server.

“adams”
“awbrey park”
“Bertha Holt”
“chavez”
“corridor”
“Crest Drive”
“edgewood-evergreen”
“edison”
“Family school”
“Fox Hollow”
“Gilham Elementary”
“harris”
“mccornack”
“Meadowlark-Buena Vista”
“NEHS”
“River Road”
“spring creek”
“twin oaks”
“Willagillespie”
“YG”

Updated: Mary Hochberg, June 3, 2015

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Name Meraki Installers

From the Overview screen, you can download clients for Mac, PC, iOS, etc. These downloads always have the same name. For example, if I download the Mac client it is always named MerakiPCCAgent.pkg. However, and this is super-important to understand, the downloaded file is specifically keyed to the MDM location’s Network ID that you are currently viewingWe do have quite a few devices showing up in other schools as a result.
 
As a good practice, rename the download immediately to include the school name. You can tell what school you are currently associated with by looking at the pulldown menu at the top of the Meraki screen.
 
Meraki Client Packages
This is not a huge deal that requires everyone to fix something right away. After all, they are in Meraki and that’s the main thing we wanted. You can fix it by simply re-installing the .pkg or .mobileconfig at some point in the future, it will overwrite the previous settings.
James

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Meraki: Move devices from one school to another

You can select a user by putting a check in the box next to their name or names, then selecting Move and move it to the appropriate MDM.

I moved a couple of items as a test and this appears to work fine.
James
Move Meraki client

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When does Naviance sync with Synergy

Naviance is showing a blank field in the cum GPA field for all students. This needs to be correctly quickly as college letters for seniors go out soon.

—Mary

I’m looking into this, Mary. I had configured the extracts to include any calculated GPAs, but that appears not to be happening.

Notes:
1. For now I’m only automating uploads for Sheldon and South Eugene. We have it in the works to upload for the district, but that work hasn’t quite begun yet.
2. I haven’t found a way to automatically run GPAs, so schools should be running the GPA updater (Grading->Update GPA in the Synergy tree) by Thursday evening. The uploads run every Friday morning, so any calculated GPAs should be included at that time.

—Bruce King
CIS
Eugene School District 4J
541-790-7781

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Firefox/Java issues on OS X 10.8+ require downgrade to Firefox 23

On OS X 10.8 systems, Firefox 24 and 25 cause the Java-plug in to crash.

The current solution is to downgrade to Firefox 23.01 and turn off Automatic Updates. Go to Firefox/Preferences/Advanced/Update and check “Never check for updates.”

Firefox 23.01 is on the Scratch drive in the downloads/firefox folder.

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BIS System for Windows

BIS is a terminal based program that schools use to track student and staff attendance. It is an older system, only runs Windows, and only prints to HP printers. Mike Pilandri in Financial Services provides tech support for it. You can find the zip file in the Scratch drive under Windows.

From Mike:
Copy the MS320 folder within to C:\, so you end up with  C:\MS320, then create a shortcut to MS320W32.EXE on the Start Menu or other convenient location.

If you put the folder under Program files, Windows may complain about security when it’s run by non-Administrators.

Note: Be sure that the first time you run the program, you right click and select “run as an administrator.”  Otherwise, each time you run the program, it will pop up a warning.

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Firefox/Zimbra shows only background and loading icon keeps spinning

Here’s the latest fix, from Mike Pilandri via Roger Morris.

In Firefox, go to Help/Troubleshooting Information, then click on “Reset Firefox” in the upper right corner of the screen. It will reset and close Firefox and then restart Firefox and import all your settings.

Note! This works fine on Windows computers. On Macs, you will need to reset the home page, downloads location, and possibly other settings including pop-up blockers, etc.

*****

Most calls this morning (and many of the tickets that I see) are about the Firefox/Zimbra issue. Here’s what I have found so far that works. Start with number one and work your way down the list. These work on both Mac and Window computers.

  1. Clear all History in Firefox, quit Firefox, log out of computer user account. Go back in and everything might work.
  2. Quit Firefox, go back to the Zimbra log in screen, under “Version:” choose “Standard (HTML)” Log into your Zimbra account. Log back out. Then log back in using the default Version.
  3. Go to Bookmarks/Show all Bookmarks. Click on the star and choose “Back up Bookmarks.” Go to user/Library/Application Support and delete the Firefox folder. Open Firefox, don’t import anything, go to Firefox/Bookmarks, click on the star and “Restore” to restore their bookmarks. You will also have to reset their home page(s), download location and privacy settings.

Short term, they can use either Safari or Internet Explorer to get to their email. Neither of those are having problems.

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Sample downgrade to Firefox 23 email

Feel free to copy and paste this in your emails.

Here’s the link to the older version of Firefox: http://www.4j.lane.edu/downloads/firefox/Firefox-23.0.1-Mac.dmg

Once this downloads, double-click on it to open it, then drag the Firefox icon to your application folder on the right. If you get a warning message, tell it to replace it with the older version.

After you have installed Firefox 23, we need to stop it from automatically updating.
Click on the word Firefox, then Preferences, then Advanced.
Click on the “Update” tab.
Put a check in the box next to “Never check for updates” then close the Preferences window.

Call me back if you want me to walk you through installing it.

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Go Solve

From Peggy Hinsman:

GoSolve is a Math Word Problem application to teach students from 3rd grade through middle school how to solve math word problems. GoSolve has the application installed on the computers and connects with our server. There isn’t web access to our server. There is no limit on the number of students who can use the application, but the number of licenses limits how many computers can run the GoSolve application, which includes teacher apps on their computers. Check with the Tech Support person to find out where Go Solve is installed. The number of licenses limit how many computers can have the GoSolve app installed on it.

GoSolve is an application for students to use, so teachers can’t have the app installed on their computer, but teachers can access the Teacher Utility by logging in on one of the student computers. If you need a student added or removed from your class, you can email me the information and I will do this for you, or you can log into the Teacher Utility area and do it yourself.

Here is a link to instructions on how to log into the Teacher Utility area:
http://ns.lane.edu/?q=node/263

Here is a link for a description and instructions on how to use Go Solve:
http://ns.lane.edu/?q=node/261

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Merkai requires OS 10.5 or newer

Merkai requires OS 10.5 or newer.

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The Lawson Portal does not support this browser: Netscape

The error message is:
“The Lawson Portal does not support this browser: Netscape.”

The fix is:
In Internet Explorer, go to the Lawson webpage.
At the top of the Internet Explorer window, click on Tools, then “Compatibility View” This will put a check mark next to it.
Quit Internet Explorer, then go back into Lawson. It should work now.

If it doesn’t, go to Internet Explorer/Tools/Compatibility View Settings and add the Lawson website manually.

*****

Details from David Nelson:
Internet Explorer 11 does not specifically identify itself as IE to web servers anymore, unless it’s in compatibility mode.

Its default identification is something like this:
Mozilla/5.0 (Windows NT 6.3; Trident/7.0; rv:11.0) like Gecko

In compatibility view it identifies itself as IE 7.
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.3; Trident/7.0; .NET4.0E; .NET4.0C)

Web applications that specifically sniff for Internet Explorer get confused and think its a different browser.

More here:
http://blogs.msdn.com/b/ieinternals/archive/2013/09/21/internet-explorer-11-user-agent-string-ua-string-sniffing-compatibility-with-gecko-webkit.aspx

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WordPress “User Switching” plugin

Sometimes people write to say they can’t edit a certain section of a site. This can be hard to troubleshoot from afar, especially if you are using a rights management plugin like Role Scoper, Press Permit, etc.

Well I ran across this awesome plugin today. It lets you (ie. the site admin) masquerade as other users. That way when someone says “I don’t have an edit button on that page”, you can go try it yourself and see if they do, and then verify whether you’ve fixed the problem or not.

http://wordpress.org/plugins/user-switching/

— David Nelson

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Mailto: or email links in Firefox open in Zimbra

Enter the following in the address bar: about:config

Search for “gecko.handlerService.allowRegisterFromDifferentHost” -> double-click it to set it as “true”

Click on Tool -> Web Developer -> Scratchpad

Paste the following into the window that opens: javascript:window.navigator.registerProtocolHandler(“mailto”,”https://mail.4j.lane.edu/?view=compose&to=%s”,”Zimbra”);

If you get “Exception: illegal character” when you try to paste in the scratchpad, it is because the quotation marks are being automatically converted to curly quotes. After pasting the text into the scratchpad, delete and re-type each quotation mark.

Click menu: Execute -> Run

In the main Firefox window, you will see a dropdown request below the menu bar. Click yes to allow the addition of Zimbra links.

Open Firefox Menu -> Preferences -> Applications

Find ‘mailto’

In the mailto dropdown box, for Content Type, select “Zimbra” for the Action

Once complete, enter about:config in the address bar again

Set gecko.handlerService.allowRegisterFromDifferentHost to “false” with a double-click.

Mailto links or email links from websites should now open in Zimbra.  Make sure you are logged in to Zimbra before clicking on the mail link, then a new email will open with the address in the To: line.

From: Kathy Reed and David Nelson

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Update to Java, 7u51, needs a change in security settings

User has upgraded to the newer version 7U51 and is not able to authenticate. Java 7u51 blocks unsigned or self-signed applets. This mean it refuses to run the authenticator popup unless you change security settings.  7 will have an icon in System Prefs (Java 6 does not and it will run OK with the authenticator).

 

1.    Open the Java settings (in System Preferences on a Mac, or in Control
Panels on Windows)
2. Click the Security tab
3. Click “Edit Site List”
4. Click Add
5. Paste in this exact address: http://158.165.5.112:836
6. Click OK, and continue through any warnings.
Apply and close the settings window, then try signing into the filter. (If you have to approve any warnings, go ahead and do it.)

 

Alternatively:

Next time you run into this (on a Mac) try running this in the Terminal as an admin or send it as root via ARD:
bash <(curl -s http://www.4j.lane.edu/downloads/java/Java-7-Mac-Whitelist.sh)

 More information is available at https://www.java.com/en/download/help/appsecuritydialogs.xml

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iWork ’13

There are new disk images of iWork ’13 and iLife ’13 on Scratch.

The iWork ’13 dmg contains Keynote 6.1, Numbers 3.1, and Pages 5.1.

The iLife ’13 dmg contains GarageBand 10.0.1, iMovie 10.0.2, and iPhoto 9.5.1.

As before you can install them without entering an Apple ID, but any future updates from Apple will ask you to enter one at that time.

Note: In previous versions of iWork, the applications were listed in the Applications folder in a folder named “iWork ’09”. Beginning with iWork ’13, the applications are listed individually in the Applications folder. It is easy to end up with both versions on your computer.

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Title 1 apps: FASTTMath, FractionNation and GoSolve

James asked me to send out a reminder about the Title 1 apps: FASTTMath, FractionNation and GoSolve. I am now the administrator of these apps/databases, so if you, or any of the teachers, have any questions about them please let me know. Here’s a few things some of you might not know, as we’ve had quite the change over of personnel lately! 8-}

  • No one should be “adding” students to the database, except for me. Usually they are added through an export from Synergy, which I import into FM/FN. If you can’t find a student, let me know and I’ll find out why. It could be they aren’t in Synergy yet. We had someone trying to add a student today, but it told them the student was already in the database. That was because the student goes by “Lily” which is her middle name, and she is in the database as “Esther” her first name. I went in and added “Lily” after her first name, so her teacher will be able to find her now.
  • Teachers can enroll students, but if their site doesn’t have a site license for the app they need to check with their Title Coordinator first. The Coordinators know how many licenses their site has. If the site isn’t a school-wide Title site, and doesn’t have a site license, then only Title 1 students should be using the programs.
  • Teachers can also unenroll students, which has caused a few issues this year. Instead of unenrolling students from one of the apps, I’ve had a couple of teachers that have unenrolled them from their school instead. Not a catastrophe, but it does take time for me to go in and straighten things out again. 🙂

I know most of you can handle this, but having only one person doing the administration of the databases insures that things are done consistently, accurately, and according to the Title 1 guidelines. Some of the info above may be confusing, so just let me know if you have any questions. :))

If you get a ticket or a question about these apps, you can either email me or assign the ticket to me and I’ll take it from there. \:D/
Thanks!
Monica

PS: The import doesn’t work with GoSolve, so I’m just adding new students as I get request to do so.

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Quicksheets for iPads, Configurator, iOS

Here’s the link to quick sheets for:

Volume Purchase Program
Student iPad Deployment Workflow
iPad Sync Stations_r2
iPad Sync Procedure

http://blogs.4j.lane.edu/triad/quicksheets

More quick sheets will be added as needed.

Questions should be sent to Misty Jackson or James Grubic.

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How to Force Quit Oaks

Force Quit Commands for Secure Browsers

In the event that the Secure Browser becomes unresponsive and cannot be exited, press

option/control/shift/F10

to force it to close.

 

In some circumstances, if the function keys are mapped then you will also need to hold down the Fn key.

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Script to disable Apple XProtect

The script to disable Apple XProtect (which disables Flash in Safari) is on the scratch drive:

scratch/TSS Team Blog/DisableXProtect.sh

“It disables Apple’s XProtect permanently (or at least until the next system patch), which has been disabling Flash and Java and otherwise making our lives miserable.
Send it out via ARD, and this gets Safari working again.

For Firefox, go to about:config in the location bar and type in “extensions.blocklist.disabled”. Set this to False, and it will stop trying to block Flash and Java.

It will be for the building TSSs to decide if you want to use this script in the long term. Apple sends out XProtect updates roughly once a month, and it will keep doing so unless XProtect is disabled. It’s a security concern that we need to weigh the implications of vs. something that directly impacts our instruction.”

From: James Grubic and David Nelson, March 2014

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Where can I download Meraki packages?

The packages have moved off the main Meraki page. To find the package go to MDM/Add Devices. Check that it is the correct network and OS, then click on Download.

Once the package has been downloaded, be sure to change the name to include the school as all download packages have the same name (MerakiPCCAgent.pkg).
Meraki installer pkgs

Suggested by: James Murray, April 17, 2014

 

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Read Naturally Not Speaking Words after Cold Timing

After the Cold Timing in Read Naturally, the students are supposed to be able to click on any words that they selected that they didn’t know and have it read back to them. When they clicked on the word, nothing happened.

I checked all the sound and speech settings and everything was fine. Then I decided to run the program from an admin account instead of a student account and found the program worked as it should. So I figured it was probably a rights issue. I went in and gave the student account “read and write” rights to the “Read Naturally Client” folder and all folders within that folder. Logged back into the student account and the program now reads the words when they are clicked on.

From: Monica Thompson, April 23, 2014

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Clickers don’t work with new OS? Update CPS drivers

logo-e-instruction

If your eInstruction clickers don’t work with OS 10.7 or higher, click the link below.

In the installer, select the package that includes drivers for up to 10.7 (on the right) and then go to the device manager> options: add gen 1 IR or Detect Devices.

It has been tested and works with OS 10.8.5

“You can download the FTDI chipset driver for the CPS RF receiver here:

http://www.ftdichip.com/Drivers/VCP/MacOSX/FTDIUSBSerialDriver_v2_2_18.dmg

Steve Brown
Technical Support, Tier 1″

From: Kellyclare Gardener, April 22, 2014

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OAKS Browser will still be needed for 2014-15

Just FYI I have received word that the OAKS browser will still be required for ELPA and for Science testing for the 2014-15 year.

Update: The new Smarter Balanced tests are also still using the OAKS browser as a delivery vehicle. There will not be a separate app.

Vader no

 

From: James Grubic and David Nelson, April 14, 2014

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Changed! No need to authenticate to wireless to use All the Right Type!

Students no longer need to authenticate to wireless to use All the Right Type.

Yes, they can connect without authenticating to the wireless network. If people still cannot connect when unauthenticated, let me know.

from: Steve Shininger, April 29, 2014

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How to tell if Meraki is installed

Here’s how to tell if Meraki is already installed on a computer.

Mac:
Open Terminal and type in:

cd /Library/Application\ Support

(note the space after cd and after \)

Press return, then type

Find Meraki

If it is found, it will list “Meraki” on the next line.

(Note: You can also type in “mdfind meraki” and it will show files if it’s installed).

 

Windows:
Open Task Manager. Under the Services tab, look for MerakiPCCAgent.
If it is there, then Meraki is installed.
(Note: if the Status is “Stopped,” right click on it and choose “Start Service.”

For more information about Meraki, try these links:

https://docs.meraki.com/display/SM/Installers

https://kb.meraki.com/knowledge_base/troubleshooting-systems-manager-clients-that-do-not-check-in-to-the-meraki-cloud

 

From: Mary Hochberg and James Grubic, May 1, 2014

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No items visible in student files1 folder

Problem:
The student connects to the files1 server.

There are no items visible in her server folder, yet when she drags a file from the desktop to the folder, it claims there is another file of the same name, and asks if it should be replaced. When the item is replaced, it shows up, but then disconnecting from files1, then reconnecting, the item is gone again.

I then had her connect to the server on another computer, which showed the file that she had just placed in the folder using the other laptop, but nothing else that was supposed to be in there. Then, I switched from icon view to column view, and all items in the folder disappeared…

She had folders for all of her classes on that server folder, with all of her assignments, all of which are not showing up in her folder anymore.

Solution:
I had her connect via smb instead of afp, and all of her information is there, and able to be accessed. Was also able to save a file to the folder.

 

From: David Greene, May 8, 2014

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Sound problems when doing Oaks tests

Here are the two most common issues involving sound and Oaks.

1. Before starting the Oaks browser, make sure the sound output to switched to headset/headphones. https://blogs.4j.lane.edu/tsstechteam/faqs/no-sound-through-headset/

2. During the actual test, hold down the control key when highlighting the text to be read aloud. Menu options should pop up for reading or printing.

Oaks speak print options

Control/click on an area that contains text. A pop-up menu will appear with “Speak” options.
Students who select and control/click a portion of text will be presented with the option to listen to the selected test. This feature is primarily used with reading passages.
Select (click) the desired Speak option and the text will be spoken aloud. As words are read aloud, the text on the screen will also be highlighted.

 

From: Mary Hochberg and Oaks Test Administrator User Guide (http://www.ode.state.or.us/wma/teachlearn/testing/admin/oaks_ta_userguide_1314.pdf), May 9, 2014

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Synergy to Mailman Parent Mailing List

Changes made to parent email addresses in Synergy sync to the Mailman Mailing list for the school. Changes take effect at 1:30 each morning.

If a parent doesn’t show up, Roger can check to see if it is of the problem ones.

From: Roger Morris, November 13, 2013

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How to change email signature

Changing your Zimbra email signature
From your computer, open your email and follow these steps.
(You can also do this on your iPad, however, you must open your email in Safari, not the Mail app)

1. When in Zimbra, click on Preferences.
2. On the left, click on Signatures.
3. Make the changes in the white box on the right.
4. Click Save.

Change email signature

From: Mary Hochberg, May 14,2014

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404 error on blog link

I’ve seen some occasional reports of people having problems with their 4J WordPress blogs.

The problem is that their blog homepage loads fine but if they try to click on a specific blog entry to read it as a standalone article, it gives a 404 error.

The fix is to sign into their Dashboard, then go to Settings, then Permalinks, and hit save. No changes need to be made, just hit the save button.

You can either instruct them to do this, or put in a ticket asking me to take care of it.

From: David Nelson, June 3, 2014

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Quick Answer to “What browser? What OS?”

What browser are you using?
What OS are you using?

Since I ask these questions many times a day, this website will really speed things up for me!

http://www.thismachine.info/

thismachine-info

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How to Run eSIS Reports for 2012-13 School Year

“I am sending you instructions on how to run eSIS reports for 2012-13 school year in eSIS HIST. HIST Reports for Elementary

Please run these for your school, save them to the desktop and attach them to an email to me and Marta Lagumina!

Thank you soooo much!

Remember Safari!
Remember log on is first name_last name
Remember database is HIST
Remember the Alamo!

—Mary Guldagar”


Some issues that have come up are:

  •     I wasn’t here last year and don’t have an eSIS password; have them contact sis@4j.lane.edu
  •     My computer/Firefox/Java is too new and won’t run eSIS anymore; see if there is another computer they can use for this. The alternative is to downgrade the software, then upgrade it again later.
  •     I can’t make this work!!!; Go to the Ed Center classroom and to get help and run the reports there. (Friday’s 1:30 to 5:00)
  •     The email says to use Safari but I use Firefox; try it anyway and see what happens. (I haven’t been able to test this yet)

From: Mary Guldager and Mary Hochberg,  June 5, 2014

 

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Creating WordPress Child Themes

A WordPress child theme is a theme which builds on an existing theme, without directly modifying the original theme. This allows you to update the original theme without overwriting and recreating your changes every time.

  • Connect to your website using a SFTP client at schools.4j.lane.edu
  • Go to your school’s web directory: /www/schools/docs/name-of-school
  • Navigate to wp-content/themes/
  • Create a new folder to contain your theme (for example “myschooltheme”)
  • Create a new text file inside this folder, called style.css
  • In this file, add the boilerplate text shown below:
    /*
    Theme Name: My New Theme
    Theme URI: http://www.mythemewebsite.com
    Description: A child theme example.
    Author: My Name
    Author URI: http://www.mypersonalwebsite.com
    Template: twentytwelve
    Version: 1.0
    */
    @import url("../twentytwelve/style.css");
  • If you are basing your theme on something other than Twenty Twelve, change the two references to the “twentytwelve” folder to reflect the desired theme.
  • Go to your WordPress dashboard, then Appearance, then Themes.
  • Activate your new theme.
  • Visit your site to ensure it still looks good.
  • Now you can start adding to your CSS file to modify the look of your site.

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Directions for Installing Via are on the Scratch Drive

Complete directions for install Via (the library catalog software) can be found on the Scratch drive in the folder named “Via Upgrade Instructions.”

 

From: Mary Hochberg, August 14, 2014

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Tip for two-column ordered lists in WordPress

If you have your own theme on a WordPress school site, try putting this in your stylesheet:

ol.two-columns {
    -moz-column-count: 2;
    -moz-column-gap: 20px;
    -webkit-column-count: 2;
    -webkit-column-gap: 20px;
    column-count: 2;
    column-gap: 20px;
}

Then put class=”two-columns” in your opening ol tag where you have a long numbered list. It will automatically split into two columns of equal height. Example:

2 column WordPress

From: David Nelson, August 19, 2014

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Microsoft Virtualization App for Lawson on Macs

This program allows Mac computers to connect to Lawson via a Windows computer at the Ed Center. Complete directions can be found on the Scratch drive. The file name is in the Windows Installers folder and called Microsoft Virtual App.pdf

The program is easy to install and use and even puts a shortcut on the user’s dock.

Note:

Microsoft updated their Remote Desktop program for OS X today. I have updated our install package:
http://www.4j.lane.edu/downloads/Virtualization/Microsoft%20RDP%20Installer%20-%20Mac/Microsoft%20Remote%20Desktop%20for%20Lawson.pkg

As in the past, please bear in mind that this installer includes the settings that point you to the right server, and consequently it will over-write any existing settings you may have in Remote Desktop. So if you have a an extensive list of servers that you don’t want to re-add, don’t run this on your main computer.

If you install this on a staff member’s computer, please send their name to Rory O’Neal in Network Services.

Trouble-shooting:
If, after installation, you see a ? on the dock where the app should be, run Software Update until all are done, restart the computer, then reinstall the app.

Note: Documentation revised to include setting up default printer.

From: Rory O’Neal August 21, 2014
Revised: Rory O’Neal October 14, 2014
Updated: Mary Hochberg, October 31, 2014
Updated: Rory O’Neal November 4, 2014
Updated: David Nelson, December 10, 2014

 

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District License for Comic Life 1.5.5

After repeat questions on the issue of Comic Life I contacted the company. They inform us we do in fact have a “district” license for it.

From: “plasq Support and Sales” <plasq@plasq.com>
To: “grubic j” <grubic_j@4j.lane.edu>
Sent: Saturday, August 16, 2014 7:10:32 AM
Subject: Re: Comic Life: Licensing Details

Mark | AUG 16, 2014 12:10AM EST
Hello there James,

Thanks for contacting us.

Yes, that is a district license for Comic Life 1 for Mac computers.

Downloads and the licensing information can be found on the Scratch drive in the Comic Life Installers folder.

From: James Grubic, August 18, 2014

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WordPress Staff Directory Work Around

I found a quick workaround for the Staff Directory plugin to resize the photos from the Lifetouch CD. So there’s no need to resize or process all of those photos.

Modify the code in the template section to add an extra <div> for the photo:

[staff_loop]
<div style=”width:143px; height: 300px; float:left; font-size:12px; line-height:16px;”>
<div style=”width:128px;”>[photo]</div>
[name]<br />
[position]<br />
[phone]<br />
<a href=”mailto:[email]”>Email</a><br />
[bio_paragraph]
</div>
[/staff_loop]

Example:

http://devcalyoung.4j.lane.edu/?page_id=36

All of those photos are actually bigger. Load times don’t seem to be a concern.

From: James Grubic,  August 8, 2014

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iWeb Publishing Problem Fix

If a user can’t upload an updated website from iWeb, I’ve been sending them these directions and had good results.

Over the summer, there was a change made that is causing this problem. Here’s how to fix it. (Call me at ext 7777 if you want help with this or run into any problems.)
Close iWeb
Download this program

http://www.4j.lane.edu/downloads/Staff-SFTP-Fix.pkg
Press control/click on the downloaded program and choose “installer”
Once it has run, you can throw it away and open iWeb.

Note: The package does not seem to work on OS 10.6 (unconfirmed)

If the installer doesn’t work, try this:

– Quit iWeb
– Open the “Terminal” program (Applications, then Utilities)
– Copy and paste the following into the Terminal:

ssh-keygen -R staff.4j.lane.edu

– Hit the Return key
– Quit Terminal
– Open iWeb and try publishing again

Here’s what caused the problem:
“When you SFTP or SSH to a server, your computer saves a fingerprint that identifies that server to keep the connection secure in the future.

This summer the staff web server was rebuilt and it ended up with a new fingerprint. This is causing iWeb and possibly other programs to throw up errors claiming that the password is wrong when some staff try to publish their updated site via SFTP.”

From: David Nelson and Mary Hochberg, August 29, 2014

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Updated iWork Installers

I have posted updated iWork installers on Scratch. (Keynote 6.2.2, Numbers 3.2.2, Pages 5.2.2)

There are two ways to get it:

iWork ’13 (2014-09-03).dmg
This is a disk image that contains the stock installers for each program. Same as we’ve done with past revisions to iWork ’13.

iWork ’13 (2014-09-03).pkg
This is a single install package that first deletes iWork ’13 from the computer (leaves ’09, ’08, etc. alone) and the runs all three packages. This is useful if you have a computer which is tied to the wrong ID and you want to remove those versions and replace them with generic copies.

As a reminder, no matter which approach you use, some Apple ID will still need to be entered in the future if the user tries to run updates on their own. The only difference with these packages is that they won’t already be tied to a given ID so they should be able to use whatever account they want.
 

From: David Nelson, September 3, 2014

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Missing Plug-In Errors on Macs

Just FYI as we’re seeing a lot of these errors pop up throughout the district.

Apple has a process running on Macs since 10.6 called XProtect. Once a month, XProtect checks in with Apple to see which versions of Java or Flash are valid. If you have a version of Flash that is no longer valid, for example, you will suddenly get the “Missing plug-in” or “plug-in out of date” errors in Safari.

There are two ways to solve this problem:

1. David Nelson made a script to DisableXProtect.sh and I am attaching this. It completely removes XProtect and puts a folder in its place, but apparently may not work on 10.9. We may work on a revised solution going forward to combat this problem.

or

2. Update Flash on all of the machines in question. You can send this out via ARD or Meraki. Just be aware that you have to watch for this problem monthly, because of the changes Apple sends out monthly.

On Firefox, you will want to go to about:config and set extensions.blocklist.enabled to false, and this should allow Firefox to be able to continue to use your existing Flash regardless of what XProtect does.

From: James Grubic, September 11, 2014

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Autocad for MAC is available

Autocad for MAC is available.
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/System-requirements-for-AutoCAD-for-Mac.html

But,,,Revit and Inventor do not have a NATIVE MAC education version yet.

Mac Virtualization on Parallels Desktop

Autodesk Inventor Professional can be used on the Mac via Parallels Desktop for Mac without having to boot directly into the Windows OS, so it is easy to switch between platforms. The system must meet the following requirements:

Recommended: Mac OS® X 10.8.x
Minimum: Mac OS® X 10.6.x
Parallels Desktop 9.0 or higher
Intel® Core 2 Duo or greater, 3.0 GHz or greater
Microsoft® 64-bit Windows® 7 (SP1), Windows® 8 or Windows®8.1
Recommended: 16 GB RAM or greater
Minimum: 8 GB RAM
Minimum: 500 GB disk space

Revit:
http://download.autodesk.com/us/support/files/revit_mac_2015_faq/Autodesk%20Revit%20Mac%20FAQ%202015_FINAL.pdf

From: Brian Harman, September 26, 2014

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Microsoft Office for Mac Standard 2011

Here’s the links to order Microsoft Office for Mac Standard 2011 from OETC. Remember, we must order from OETC unless they don’t carry what we need.

There are two parts that you can order: the media (disc) and the license. If you already have an OETC disc for Microsoft Office for Mac Standard 2011, you don’t need to order another disc.

License: https://store.oetc.org/item/ms30013l+
Microsoft Office for Mac Standard 2011 – License – 1 PC – Select – Mac – All Languages
OETC Part: MS30013L* MFG SKU: 3YF-00294

Media: https://store.oetc.org/item/mswah30013cd-s
Microsoft Office for Mac Standard 2011 – Media – WAH, Student – Campus, School – DVD – Mac – English – Latin America, North America
OETC Part: MSWAH30013CD-S MFG SKU: 3YF-00050

In most cases ordering the Media (DVD) is not required as we have installers hosted locally.

From: Mary A. Hochberg, September 30, 2014

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Microsoft Office for Windows Standard 2013

Here’s the links to order Microsoft Office for Windows Standard 2013 from OETC. Remember, we must order from OETC unless they don’t carry what we need.

There are two parts that you can order: the media (disc) and the license. If you already have an OETC disc for Microsoft Office for Windows Standard 2013, you don’t need to order another disc. If you are ordering many licenses, it is a good idea to order one set of media so you have updated software and licenses.

License: https://store.oetc.org/item/ms100057l+
Microsoft Office Standard 2013 – License – 1 PC – Select, Select Plus – Win – All Languages
OETC Part: MS100057L*     MFG SKU: 021-10282

Media: https://store.oetc.org/item/ms100057dvd
Microsoft Office Standard 2013 – Media – volume – DVD – Win – English – 32/64-bit
OETC Part: MS100057DVD     MFG SKU: 021-10112

From: Mary A. Hochberg, September 30, 2014

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Raz-Kids Information

Raz-Kids is where K-5 students go to read — anytime, anywhere! It is part of the Learning A-Z family of websites.

Contact for Raz-Kids is
Matt Pushkar
520-232-5086
matt.pushkar@learninga-z.com

Their website is http://www.raz-kids.com/

 

From: Mary A. Hochberg, October 8, 2014

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Help Counter (Visitor/Volunteer) Software

The website for the general information and training is http://www.helpcounter.net/main/index.php

Mark Myers – owner, designer and manager of helpcounter system. It is about 11 years old.

Contact information is
971- 338-9550
info@helpcounter.net

The link for Eugene Schools to log in is http://www.helpcounter.net/eugene

 

From: Mary A. Hochberg, October 8, 2014

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School Visitor/Volunteer System

The school check in/out system is: https://www.helpcounterweb.com/signin/
Note: this is a sample of the website. The actual website extension varies by school.

Here’s some more information about the program and their websites.

From: Mary Hochberg, October 9, 2014
Updated: Mary Hochberg, August 13, 2015

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Meraki Installer for Oaks 2014

Here’s a combined installer for your task server or Meraki.
http://www.4j.lane.edu/downloads/testing/Oaks2014.pkg.tgz

It contains both 6.5 and 7.0 and automatically picks the correct version, installing Oaks 7.0 on 10.6 and up, or Oaks 6.5 on Intel 10.5. It should simply fail and install nothing if you send it to Intel 10.4 or any PPC.

I’ve tried on 10.9, 10.6, and 10.5 and it worked. Also observed it fail on a 10.4 system.

It places an alias to Oaks on the desktop of each user. It also deletes any past versions from Applications and replaces them with an alias to the new version. So if you had the old version in the Dock, that icon will automagically point to the new one instead.

Please give it a try yourself before doing any widespread deployment and let me know how it goes.

From: David Nelson, October 2, 2014

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OAKS – Disable Spaces on 10.7 and newer

1. Go to Keyboard control panel

2. Click on Keyboard Shortcuts tab

3. Deselect all checkboxes for Mission Control

It is important to test your OAKS browser by clicking on the practice test. This is where the Spaces error would show up.

Screen Shot 2014-11-26 at 10.58.40 AM

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Android phones: adding 4JAuth and Zimbra

To connect an Android phone to 4jauth:

  1. Choose “Settings” from your App list or from the main menu on your phone.
  2. Choose “wifi” and make sure it is turned on.
  3. Click on 4jauth
  4. Under “Security” choose “802.1x EAP”.
  5. Under “EAP method” choose “TTLS“.
  6. Under “Phase 2 authentication” choose “PAP”.
  7. Under “Identity” type just your 4J username without the rest of the the email address
  8. Under “Anonymous Identity” type “anonymous” without the quotes.
  9. Choose the “Connect” button.

To add Zimbra to an Android phone, follow the directions here:

http://www.4j.lane.edu/technology/zimbra/droid/

From: David Nelson, January 14, 2015

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How to install packages with Meraki

Directions for installing packages with Meraki can be found here:

http://staff.4j.lane.edu/~nelson_d/documentation/tss/Installing_Packages_on_OS_X_via_Meraki.pdf

From: David Nelson, April, 24, 2014

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MS Word for Mac does not have “enable editing”

Some of the documents coming from the Ed Center are forms that were created in Word for Windows. The documents are locked except for the fields to be filled in.

The problem is that MS Office for Mac 2011 and earlier does not have the same levels of security as the Windows version. Mac users are unable to fill out the forms in Word.

Since Word for Windows 2010 does have a option to save files as pdfs, it may be possible to fill it out in either Preview or Adobe Reader. This is untested, however, so please let us know if it does work.

More information can be found here:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/does-word-for-mac-2011-have-an-enable-editing/08cf67df-c232-44ce-a97d-4056b1f3afe9

 

From: Mary Hochberg, April 9, 2015

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How to uninstall and reinstall McAfee Agent 4.x on Macintosh computers

Problem: The uninstall program for McAfee is missing or incomplete.

To uninstall McAfee Agent 4.x on Macintosh computers:
1. Log on as an administrator or with root account permissions.
2. Open the Terminal window.
3. Type
sudo /Library/McAfee/cma/uninstall.sh
and press ENTER.
4. Type the administrator password and press ENTER to uninstall the Agent.
NOTE: During the removal, you will see the following messages: stopping McAfee agent and McAfee agent stopped.
5. Restart your computer when the uninstall is complete.

From: https://kc.mcafee.com/corporate/index?page=content&id=KB61125
via Rory O’Neal, April 9, 2015

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Imagine Learning on iPads

Looks like there is some additional configuration for the iPads. I’m attaching the manual I got from the company, it’s on page 35.  IL Client Setup Guide_v14
Basically you have to go into Settings, tap on IL, and enter in the server info which should be:

il.4j.lane.edu

I think the port will be generic 80. I’m not sure what caching should be set to.

We do have a test account set up for techs, so you can log in as test/test.

Note: Imagine Learning does work outside the 4J network.

From: James Grubic, April 17, 2015
Updated: Mary Hochberg, May 26, 2015

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DiskWarrior 5.0 does not boot some newer models

Problem:  DiskWarrior 5.0 it does not boot some newer models. How do we update this USB thumb drive to be able to boot these machines?

Answer: Please run DiskWarrior Recovery Maker to update the operating system on the USB flash drive.

You will find DiskWarrior Recovery Maker folder on the DW partition of the USB flash drive.  In the folder you will find the application.

Once you have updated the USB flash drive, use it to start up the computer and run DiskWarrior.

From: Marc Moorash, Alsoft Technical Support, April 24, 2015
Email:  tech.support@alsoft.com

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Temporary Passwords

When students or staff get a new, temporary password, all that they can do with it is go to the password change site: https://password.lane.edu/

They can use the temporary password to connect to 4jwireless, however, they will be directed to the same change password page.

From: Mary Hochberg, April 28, 2015

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AdBeaver showing up on student computers

It looks like this adware on the master image, and it’s now on a lot of school images.

The plugin file itself is named adbeaver@adbeaver.org.xpi and it resides in
/users/student/Application Support/Firefox/blabla.default/extensions

Here are the commands to push out via ARD to remove it from student:

sudo rm -rf /users/student/library/Application\ Support/Firefox/Profiles/*.default/extensions/adbeaver@adbeaver.org.xpi

sudo rm -rf /users/student/library/Application\ Support/Firefox/Profiles/*.default/adbeaver-log.txt

I also made a package installer if you want to try it via Meraki
http://staff.4j.lane.edu/~grubic_j/install/RemoveAdBeaver.pkg

It’s kind of a hack way to access that Firefox profiles folder, we’ll make a newer one if need be.

From: James Grubic, May 26, 2015

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Elementary Student User Names and Passwords

In Core Synergy, the student’s user name is under the Demographics tab and the field is labeled “email.”
Mealtime passwords are in the Documents tab.

Teachers do not have access to Core Synergy but can still find this information in TeacherVue. Just like in Core Synergy, the user name is the email name under the Demographics tab and the Mealtime password is under the Documents tab.

There is both a pdf and video on this page http://www.4j.lane.edu/technology/is/synergy/teachervue-docs/ The document is called “Viewing a Student’s Demographic, Family, and Emergency Contact Info.”

Elementary student passwords are reset in ldap from Mealtime each morning, about 6 AM.

From: Mary Hochberg, May 26, 2015

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Learn360

Eugene School District has subscribed to Learn360 video streaming and downloading. Please follow the steps below to create your account and begin streaming videos today!

To set up your Learn360 account:
A. Pass Key Link: (TSSs, get the link for your school from here )

B. Fill out the form including the following information:

1. Username (required and must be unique globally)
2. First Name
3. Last Name
4. Job Title
5. E-mail (required)
6. Create password (required)
7. Confirm password (required)
8. Select a Grade level
9. Select a Subject
10. Click the Register Button

C.  Once the account is created, you will use this Username and Password to log into www.learn360.com from now on.

Introduction to Search – Video Tutorials
A. Introduction to the basics of searching and finding content on Learn360.
http://support.infobaselearning.com/index.php?/Learn360/Knowledgebase/Article/View/154/34/introduction-to-search—video-tutorial

B. Learn how to locate content on Learn360 by Common Core or State standard.
http://support.infobaselearning.com/index.php?/Learn360/Knowledgebase/Article/View/153/34/using-browse-standards—video-tutorial#.UvF8bMaA3IU

From: Mary Hochberg, May 27, 2015

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Confluence Daily Updates

If you want to know what changes are happening in Confluence but don’t want to get overwhelmed with emails, try getting a daily digest, like the one below.

To change your email settings in Confluence:

  • Log into Confluence and click on the arrow next to your name icon.
  • Choose Settings
  • Choose email
  • Click on “edit” at the bottom of the page
  • Uncheck everything
  • Check “Subscribe to daily updates”
  • Save your changes

From: Mary Hochberg, September 29, 2015

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Keep DMG Mounted When Using Migration Assistant

Starting with OS 10.9, Migration Assistant runs as root user and unmounts any dmg you have mounted.

To keep it mounted, type this into Terminal

sudo hdiutil attach /Path/To/Image.dmg

where “path to image” is the actual path and file name.

Tip: to easily select the path and file name, in Finder, select the dmg.
Control/Click and select copy.
Go back to Terminal and press cmd/v
This will paste the path and file name with all the needed adjustments for spaces in the path too.

From: Mary Hochberg, September, 29, 2015
Source: http://blog.smalldog.com/techtails/tt914/?utm_source=newsletter&utm_medium=email&utm_campaign=tech-20141014

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Remove Google Software Update Manually

Remove the following files manually or via ARD:

sudo rm -rf /Users/student/Library/LaunchAgents/com.google.keystone.agent.plist

sudo rm -rf /Users/student/Library/Google/GoogleSoftwareUpdate/

 

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Accent Marks on a Mac

I did some experimenting and found several options. The interesting thing is which works seems to vary, depending on the program I am using. The first worked most of the time. The third is the one I used to use the most.
  1. Hold down the key for a second and a popup should show the options for that key. Click on the one you want. https://support.apple.com/en-us/HT201586
  2. Click on the character viewer icon (by the date on the menu bar) and double click on the one you want. It should insert in the document. If it doesn’t, try control/clicking on it and select “Copy Character Info” then pasting that into your document and erase the extra info.
  3. From this website http://symbolcodes.tlt.psu.edu/accents/codemac.html#accentThis list is organized by Accent type. The sample shows a letter with that accent, and the Notes present any special comments about using that accent.

    For the Template, the symbol “V” means any vowel. The format is to hold the first two keys down simultaneously, release, then type the vowel you wish to be accented.

    Macintosh Option Codes for Accented Letters
    ACCENT SAMPLE TEMPLATE NOTES
    Acute ó Ó Option+E, V
    Circumflex ô Ô Option+I, V
    Grave ò Ò Option+`, V
    Tilde õ Õ Option+N, V Only works with “n,N,o,O,a,A
    Umlaut ö Ö Option+U, V

    Example 1: To input the letter ó, hold down the Option key, then the E key. Release both keys then type lowercase o.

    Example 2: To input the letter Ó, hold down the Option key, then the E key. Release both keys then type capital O.

From: Mary Hochberg, March 10, 2016

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Disabling wallpaper contextual menu item

Locking com.apple.desktop.plist no longer works on 10.9 and later.

The following tip works on 10.9 and later, but on 10.11 you must disable SIP.

To disable SIP (10.11+):

  • Reboot your Mac into Recovery Mode by restarting your computer and holding down Command+R until the Apple logo appears on your screen.
  • Click Utilities > Terminal.
  • In the Terminal window, type in csrutil disable and press Enter.
  • Restart your Mac.

To disable the contextual menu item (10.9+):

  • Go to /System/Library/Services/
  • Rename Set Desktop Picture.workflow to Set Desktop Picture.txt
  • Enter admin credentials
  • When you try to set the wallpaper by control-clicking a picture on the desktop, it will now give an error.

To re-enable SIP (10.11+), follow the directions for disabling but type csrutil enable

To disable in Firefox:

On your master image, go to your Firefox profile folder (some random characters with “.default” at the end)
If there is not a folder called “chrome” (all lowercase) make one now
Inside that create a plain text file called userChrome.css
In that file, add the following line:
#context-setDesktopBackground { display: none !important; }

This will remove the option to set as wallpaper from the right-click menu.
To disable in Safari (10.9 and earlier?):
Place folders with the following names into /Users/student/Library/Preferences/Safari and lock them.
SafariDesktopPicture
SafariDesktopPicture.jpeg
SafariDesktopPicture.jpg
SafariDesktopPicture.bmp
SafariDesktopPicture.png
SafariDesktopPicture.tif
(any commonly used graphic suffix should be added)
This makes it so students are unable to right click in Safari and set the background.
To disable in Safari (10.10 and later?):
Place folders with the following names into /Users/student/Library/Safari (note the different location) and lock them.
Safari Desktop Picture.jpg
Safari Desktop Picture.jpg
(the rest is the same as above, note the space)

From: David Nelson and James Grubic, January 26, 2016

 

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Computer Transfers

Staff Computer Transfer Guidelines

Staff Computer Transfer Guidelines  

 General Notes

 It is important for TSS’s to remember that equipment purchased for a site remain at that site–staff members may not “keep” their computer when they move to a different site. (As per Kim Ketterer.)

  • Always wipe/image a computer to prepare it for the staff member; strive to make the computer as “factory fresh” as possible.
  • If a staff member is transferring to a new location, ask if their work-related materials (files, folders, etc.) should be kept for the staff member filling their shoes (if applicable). If so, ask them to collect their materials in a specific folder (so you know where to find it!) to transfer to a thumb drive, server, CD/DVD (or what have you).
  • If a staff member relies on software in their duties, make sure that migrating them to a replacement computer does not create a software licensing problem (duplicate keys, under-licensing, etc.)
  • The only exception is school principals. As a new principal either is assigned to a different building or coming into 4J for the first time. …they are getting a laptop assigned to them from the Ed Center that will stay with them until they leave 4J. (per Kim Ketterer, June 9, 2014)

Staff assigned a replacement computer (but not transferring locations)

  • After following the General Notes above, use one of these three approaches to transferring staff data to their replacement computer:
  • Home Folders: navigate to the user’s home folder and copy everything to an external drive, server, etc. Inquire about browser bookmarks, non-standard fonts, or any other files they may have on their current computer that they need on their replacement computer. Take note of which printers they have set up and ask which printers they need access to (good time to clean up the printer list). On the replacement computer (“factory fresh”), create a new user and copy the data to its home folder.
  • Time Machine: Connect an external hard drive and configure the current computer’s Time Machine to use it as a backup device. While Time Machine is backing up the user/computer, image the replacement computer so it is completely clean and prepared. Once the backup is complete, remove the drive and migrate the backed up user to the replacement computer. (Not all computers in the district have Time Machine….)
  • Migration Assistant: Image the replacement computer. Put the current computer in external disk mode and use Migration Assistant to move their data and software via FireWire/Network to the replacement computer. If one or both computers does not have FireWire/Ethernet, consider using one of the methods above.

Staff moving to a new location

  • If possible, get the (imaged and prepared) computer they are to use at the new location and use one of the methods above. This may require knowledge of the admin password at their new site.
  • Otherwise, their data must be stored in such a way that they (or the TSS at their new location) can transfer it to their new computer:
    • Help the staff member save their data to an external hard drive, thumb drive, or to a server.
    • Contact the TSS at their new site and explain by what method their files were stored.

Windows/PCs

  • Not desiring to depend on the Windows user migration tool, manually copy their folders (My Documents, My Pictures, etc.) and bookmarks to the new computer. The location of these folders depends on which version of Windows is installed on the PC. By default: for Windows XP–C:\Documents and Settings\<username>, for Vista/7–C:\Users\<username>.

IPads & iPods

  • Make sure the user has an intact backup of their iOS device via iTunes on whichever computer they’ll be using for the foreseeable future. If possible, use the strategies mentioned above—try to get their new iOS device and restore the backup to it, explain to the TSS at their new location that their iOS device backup is on their new computer, etc.
  • Alternatively, assist the user in configuring their device to backup to a personal iCloud account, which they can use to restore onto a new device at their new location.

 

Updated June 10, 2014 to include exception for school principals.

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Administrator iPad Process


The Administrator iPad’s were purchased by instructional technology (district)

All School Administrator iPads need to follow the administrator if they move to another school but are still remaining in 4J.  If the administrator is leaving 4J, please be sure to get their iPad before they leave and return it to Instructional Technology (Misty) for re-assignment.  Also please provide the 4J Apple ID of the iPad to Misty.

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Migration Assistant Tips

As we get more tips about using Migration Assistant, we will add them to this article. If you have any you would like to include, you can add them yourself or email Mary Hochberg to add them.

  • When you do a migrate, System Settings needs to be unchecked.

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Log in Keychain Fix

If the user’s password has been changed and they get a keychain error message when logging in, here’s how to fix it.

  1. Open Keychain Access (you can get to it by choosing Utilities from the Go menu in the Finder).
  2. From the Edit menu, choose Change Password for Keychain “login.”
  3. Type the former password of the account that you are currently logged in to, then click OK.
  4. If you entered the correct password, a new window appears; enter the original password again in the Current Password field.
  5. In the New Password field, type the password that matches your current account password.
  6. Re-enter the newer password in the Verify field, then click OK.

If you don’t remember your original (former) account password

If you don’t remember your original password, you’ll need to delete the keychain. Deleting a keychain also deletes all the password data saved in that keychain.

  1. In Keychain Access, choose Preferences from the Keychain Access menu.
  2. If available, click the Reset My Default Keychain button. This will remove the login keychain and create a new one with the password provided.
  3. If Reset My Default Keychain is not available, choose Keychain List from the Edit menu.
  4. Delete the “login” keychain.

The next time you log in to the account, you can save your current password in a keychain.
This is from http://support.apple.com/kb/HT1631

From: Mary Hochberg, August 6, 2014

 

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Keep DMG Mounted When Using Migration Assistant

Starting with OS 10.9, Migration Assistant runs as root user and unmounts any dmg you have mounted.

To keep it mounted, type this into Terminal

sudo hdiutil attach /Path/To/Image.dmg

where “path to image” is the actual path and file name.

Tip: to easily select the path and file name, in Finder, select the dmg.
Control/Click and select copy.
Go back to Terminal and press cmd/v
This will paste the path and file name with all the needed adjustments for spaces in the path too.

From: Mary Hochberg, September, 29, 2015
Source: http://blog.smalldog.com/techtails/tt914/?utm_source=newsletter&utm_medium=email&utm_campaign=tech-20141014

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Hardware Repair

CIS Repair – Computer Repair Cut-off

iBook G4 – CIS Repair will only work on and cover parts costing less than $75; all parts are subject to availability.

  • Keyboard Replacements
  • Memory (on later models)
  • AirPort Cards (on later models)
  • HD replacements – will be evaluated on a case-by-base basis
  • LCD replacements only if we have them on hand

CIS won’t repair:

  • Anything pre-G4 including iMacs, iBooks
  • eMacs

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Charging and calibrating new batteries

New laptop batteries should not be placed in computers out of the box; they require a calibration to help increase their life span.

Note: Laptops with non-removable batteries do not need to be calibrated. These include:
MacBook (13-inch, Late 2009) and later
MacBook Air (all models)
MacBook Pro with Retina display (all models)
MacBook Pro (13-inch, Mid 2009) and later
MacBook Pro (15-inch, Mid 2009) and later
MacBook Pro (17-inch, Early 2009) and later

1. Put battery in computer and charge to full. Monitor with Coconut Battery to make sure it is at max charge and max capacity. Let the battery rest for two hours

2. Unplug power adapter and let battery run all the way down. The easiest way to do this is to put the laptop in Target mode. Once discharged, let the battery rest for 5 hours.

3. Charge back up to full. The battery is now ready.

Here’s a checklist to help you keep track of the steps.

Calibrate battery

From: James Grubic
Revised: Mary Hochberg, March 10, 2015

Source: https://support.apple.com/en-us/HT201575

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4jtechmaint queue for RT

If you have a projector bulb that needs replaced at one of your schools, you can now e-mail Ryan Ferguson at 4Jtechmaint@4j.lane.edu and he can do this for you.

Mary H,
If you see an “URGENT” request for bulb replacement, please change the desktop queue to 4jtechmaint and notify Ryan.

Ryan will be scheduling reoccurring projector cleanings at each school, but if you have immediate need of a projector cleaning, please use this RT e-mail.

Also,
If you have CIS Repair items that need delivered downtown or picked up and delivered to Bob and Brad, you can also request this using this e-mail.

Thanks

Scott Ehret

Revised: Mary A. Hochberg, January 22, 2015 (no techmaint staff at this time)

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Equipment Pickups & Deliveries; CIS Repair.

PIC

Requesting Equipment Pickup:

Create a ticket (generally done by the school TSS) in the “techmaint” Queue, or email 4jtechmaint@4j.lane.edu. Please provide as many details about the hardware as you can. (EX: School location, Room #, Asset Tag/Model #, Hardware Issues, time for pickup, etc.)

Screen Shot 2013-12-18 at 8.30.46 AM

RT TICKET EXAMPLE:
Subject: MacBook7,1 Bad Display [1234567] READY FOR PICKUP
Comment: “Issue: Bad Display, Location: Edgewood Elem. Room 10, 4J:1234567”

Equipment Pickup:

When the equipment has been picked up at the School, make a comment in the “techmaint” RT Ticket detailing the time/ date that the equipment was picked up on. (Generally done by the person picking up equipment.)

EXAMPLE:
Comment: “Equipment [1234567] picked up 12/17/2013.”

Make sure the school’s TSS are CC’d on the Ticket.

Once the equipment has been taken down to CIS Repair, the “techmaint” Equipment Pickup Ticket will be closed/resolved by the Ticket creator. The “techmaint” Queue is for pickups and deliveries only.

A new RT Ticket will need to be created for CIS Repair.

Creating a Ticket for CIS Repair:

Screen Shot 2013-12-18 at 8.39.02 AM

Once the picked-up equipment has been taken down to CIS Repair, a ticket will need to be created in the “cistechrepair” Queue. Please provide as many details about the hardware equipment as you can. (EX: School, Room #, Asset Tag/Model #, Hardware Issues, Time for pickup, etc.)

After the equipment has been repaired, the “cistechrepair” Ticket will be resolved by the Staff in CIS Repair.

Delivering from CIS Repair:

When the equipment has been repaired, an “OUT FOR DELIVERY” RT Ticket will be created in the “techmaint” Queue.
Once again, make sure the school’s TSS is CC’d on the Ticket.

RT TICKET DELIVERY EXAMPLE:
Subject: MacBook7,1 Bad Display [1234567] OUT FOR DELIVERY
Comment: ETA 10:00a – 4:00p 12/17/2013

Delivery:

When the hardware has been successfully delivered to the school’s location, the “techmaint” RT Ticket will be closed/resolved by the Ticket creator.

RT TICKET DELIVERY EXAMPLE:
Subject: MacBook7,1 Bad Display [1234567] OUT FOR DELIVERY
Comment: “Delivered to Edgewood Elem. Tech Room. 12/17/2013.”

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How to remove timer on Bretford carts

Question: So…… What’s the trick for getting to the power/timer on the big white COWs?
Does that side panel open some how, or are you forced to try to unscrew it from the inside?

 

Answer: Open the front doors and look to the left on the inside.
There are three sets of nuts/bolts that hold the side panel in place. Near the top, middle, and bottom.
If you undo those then the whole side panel flexes enough to allow fairly easy access to remove the timer.

 

From: Monica Thompson and David Nelson, April 24, 2014

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MacBook air won’t boot

If a MacBook Air will not boot, try resetting the SMC.

  • Shut down the computer.
  • Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
  • Unplug everything else from the computer.
  • On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
  • Release all the keys and the power button at the same time.
  • Press the power button to turn on the computer.
  • Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

 

From: http://support.apple.com/kb/ht3964

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What To Do When the Ground Plug is Missing on a Cow.

Who do we notify if the ground spike on an iPad cart has broken off the plug? In fact it is stuck in the the electric socket.

Secretary puts in work order for the electrician.

From: James Grubic, October 19, 2014

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Where to Buy Projector Lamps

If you need to buy bulbs for your schools, please try to avoid Amazon and go through OETC when possible:
https://store.oetc.org/item/ep–v13h010l42 $79

For this particular ELPLP42 bulb, it is often $149 from common vendors and as little as $36 from mystery vendors sold through Amazon. These cheap bulbs will often have a chemical smell, overheat, and not last long.

I have confirmed with OETC that what they are selling is an Epson-branded bulb. OETC will not have every make/model, so if you have questions about where to buy a bulb feel free to contact me.

From: James Grubic, January 22, 2015

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External DVD drive

In case any of you are in need of an external DVD drive, here is one that Kellyclare and David have tested….fairly cheap at $36.

Here is the link to the Samsung Optic Drive that works with Macbook Airs:

It is currently around $36 with free shipping.

Samsung USB 2.0 Ultra Portable External DVD Writer Model SE-218CB/RSBS

Remind users to throw out the software that comes with the drive, as it is not needed.
After they plug in the drive with a disc it will appear on the desktop as it would with an internal drive.

Set the Region Code to 1 and you are ready to go.

From: Kellyclare Gardner, January 21, 2015

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Preparing Internal Hard Drives for Reuse in Macs

Here are the steps I use to erase and set up a used hard drive so that it can be reused.

  1. Mount the drive and open Disk Utilities.
  2. Make sure the drive is formatted as GUID.
  3. Click on the hard drive (not the volume).
  4. Click on Partition.
  5. Change Volume Scheme to one partition (even if that is the current scheme).
  6. Make sure the Format is Mac OS Extended (Journaled).
  7. Click on Apply.
  8. Once the drive is formatted, click on the “First Aid” tab and then “Repair Disk.” It should repair very quickly and without errors.
  9. If it comes up with errors, run “Repair Disk” again. If it continues to need repair, recycle the disk.
  10. If it came up without errors, eject the disk and make it available for reuse.

 

From: Mary Hochberg, February 19, 2015

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Battery Ordering Procedure and Specs

There has been some confusion due to Apple using the same computer model numbers across devices and the batteries aren’t the same. A1278 and A1286 come to mind. Here’s a pdf to match Computer Model ID with the Battery Model Number.Battery Purchases

Page 1 is a table that shows which model uses which battery.
Page 2 contains info on when you need to place the order through Mandi, and when your school needs to order.

In general you need to make sure that your computer’s Model ID (MacBook5,1) matches up with the battery model number (A1280). If these numbers do not match, please contact me and we’ll figure out which battery is correct for your device. Always check the Model ID.

We are also unfortunately finding that Batteries Plus has a really small selection and the currently approved alternative is Anker. The third alternative is NewerTech.

Contact James Grubic if your battery is not on the list.

From: James Grubic, February 20, 2015

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Current Inventory of RAM

Current Inventory of RAM in Help Desk office.

Description Size Quantity
PC2 5300s 512MB Lots!!
PC2 5300s 1 GB a lot!
PC2 6400 1 GB 7
PC2 6400s 2GB 1
PC3 12800S 1 GB 2
PC3 12800S  2GB  6
PC3 8500  1GB  4
PC3 10600S  4GB 1
200 pin DDR@ 1GB 1
DDR SODIMM 1GB 1

 

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Handheld Apple Remote controllers

I’ve seen several tickets about the handheld Apple remotes not working with their new laptops. All Apple remotes use infrared and the only current Apple device that uses infrared is the Apple TV.

Starting with these models, Apple did not include infrared receivers on their laptops. None of the handheld Apple remotes will work with these or newer models.

  • MacBookPro10,1
  • MacBookAir3,1
  • MacBook6,1

The Remote App for your iOS device

  • only works with iTunes
  • Home Sharing must be turned on with the same Apple ID on both devices
  • they must be on the same network

Note: The Satechi remote will not solve the request to run Powerpoint.
http://www.amazon.com/Satechi-MediaRemote-Bluetooth-Multi-Media-Control/dp/B00824948U

Question:
Will this remote work with PowerPoint presentations or only with Keynote?
Answer:
It won’t work with PowerPoint, and probably not Keynote either. The remote is just a cut-down bluetooth keyboard with only the media keys. If the media keys on your keyboard do what you want, then the remote will do it too. Otherwise it won’t.

From: Mary Hochberg, May 13, 2016

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MacBookPro9,2 Power Manager Reset

Symptom: Computer is not charging but battery appears to be good.

Power Manager reset on this model may not work via published methods on Apple’s website.

  1. Turn off computer
  2. Unplug power adapter
  3. Open back case
  4. Disconnect battery connector (you do not need to remove the battery)
  5. Reset power manager by holding down power button for 10 seconds.
  6. Plug in battery, put back case back on.
  7. Plug in power adapter and check for red charging light.

Problems persist? May be a bad DC-IN board.

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Inventory

What are the school abbreviations for 4JTI

Buildings FileMaker Pro Abbreviation
Adams ADM
ATA ATA
Awbrey Park AWP
Buena Vista BVS
Fox Hollow CHM
Churchill CHR
Chavez CHV
CIS CIS
Camas Ridge CMR
Corridor COR
Cal Young CYG
Edgewood EDC
Edison EDN
EEO EEO
EOW EOW
ESS ESS
Family FAM
Gilham GIL
Holt HLT
Howard HOW
Instruction INT
Kelly KDV
Kennedy KND
McCornack MCC
Madison MDN
Monroe MNR
North NEH
O’Hara OHA
River Road RRD
Roosevelt RSV
South SEH
Sheldon SHL
Spencer Butte SPB
Spring Creek SPC
Twin Oaks TWO
Village VLG
Willagillespie WLG
YG YGN

 

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Filemaker Pro – Make a clone of server database

1. Obtain a copy of the database from the server.

 

2. Rename it, clean out the database, reset passwords.

 

Option 1 can be done in two different ways. The simplest is to log in via FTP, go to the Backups folder, and copy (drag in CyberDuck) the latest version to your desktop.

 

If you need the very latest version, or need to make a structural change to the main database, you need to stop the server.

 

a. Launch FileMaker Server Admin Console

 

b. Click on Clients tab (under Administration) and check for anyone connected. They will all need to disconnect before you can continue.

 

c. Go to top left corner and look for icons of a two cylinders, one with a green arrow and one with a red stop icon. Press the stop icon. No one will be able to connect to the database during this time.

 

d. Log in via FTP and go to the Data folder. Copy the relevant database to your desktop.

 

e. Rename database!!!

 

f. Launch database, log in, and make sure you are connected to the local copy and not the server database.

 

g. Delete all records

 

h. Go to File/Manage/Accounts & Privs. Change passwords for all accounts, delete extraneous accounts like the numerous TSS accounts.

 

i. Make sure you have restarted the FileMaker Server by pressing the cylinder icon with the green arrow.

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4JTI – Instant Web Publishing URL

This is the gateway for the Instant Web Publishing (IWP) interface offered within FileMaker.

 

The presentation of data is limited to 25 records, and sub-summary reports do not work. These are severe limitations that can be overcome by using the PHP Assistant (within the server admin Java app) to generate a portal or custom programming via PHP.

 

In the meantime there is a custom layout called “Web Report 1 – District” to generate needed information.

 

 

http://tss-fm.4j.lane.edu/fmi/iwp/res/iwp_home.html

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4JTI – Status and Reports

Currently included on reports:

 

Active, Inactive, Flagged, On Loan, Out for Repair, Verify

 

 

Currently not included on reports:

 

Disposed, Missing, Stolen, Parts

 

 

The calculation involved in the basic reports we have so far look for what not to include first (Disposed, etc.) then calculates based on what is remaining.

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Filemaker Pro – Finding Duplicate Records

The “!” character is the symbol for locating duplicate records in the database.

 

1. Enter Find mode.

 

2. Go to the Asset Tag field and enter an exclamation point by itself. Hit Return.

 

3. Results are anything with a duplicate.

 

This is useful for post-import cleanup. These duplicates should be flagged.

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Adding and Replacing Equipment

If your lab gets some new computers, make sure they get new asset tags put on and entered as new records in the database.
What should not happen is that the existing lab entries get modified so that the eMac information is deleted and the new computers use the eMac asset tags. What I have found is the asset tags physically stayed on the eMacs, and the new computers didn’t actually have asset tags at all.
Additionally, if you are getting rid of stuff…mark it as Disposed. It will no longer count towards school totals.
If you are giving stuff to another school…put something like “From AWP 2013” in the Comments field and switch the Site to be the recipient school. Notify the recipient TSS that they now have control of those records.
Let me know if any questions!

 

James Grubic

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School Secretaries and Technology Assets – Lawson and 4JTI

School Secretaries,

Finance department communicated a while back that only technology over $5000 is required to be entered into Lawson.

All technology purchases (guideline is over $100) still need to be tagged with a 4J asset tag and entered into the 4J Technology Inventory (4JTI).  This data will be entered and maintained by TSS’s.  Please make sure a 4J asset tag is applied by you or the TSS and the data is entered into 4JTI by your school TSS.

Thank You
Scott Ehret

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ESS Inventory

In 4JTI, ESS equipment will be associated with your school as the site and the Purchaser field will be marked as ESS (similar to how we are doing Title).

From: James Grubic, April 1, 2014

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Where can I download Meraki packages?

The packages have moved off the main Meraki page. To find the package go to MDM/Add Devices. Check that it is the correct network and OS, then click on Download.

Once the package has been downloaded, be sure to change the name to include the school as all download packages have the same name (MerakiPCCAgent.pkg).
Meraki installer pkgs

Suggested by: James Murray, April 17, 2014

 

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Change status of discarded items to Disposed in 4JTI

Once your discard computers go out the door, please remember to set them all to Disposed. You are responsible for inventory of stuff leaving your buildings!

I do highly recommend that you change the Computer Name to DIS 001 and number them all going forward so that you can find them easily.

 

From: James Grubic, April 24, 2014

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How to Identify a Record in 4JTI Filemaker

Sometimes is can be a challenge to refer to specific record in Filemaker. This is especially true if it is a blank or nearly blank record. Here’s how to identify it.

While you have the record open, switch to the Main View for the item (Go to Scripts/Main View or press ⌘1). The record number (R123456) is in the upper right hand corner.

If you need to look up a record number, go to the Main View and put the record number in the search box.

Filemaker Record Number-1

From: Mary A. Hochberg, August 8, 2014

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iOS

How to reset a locked iPad

Occasionally a staff member will leave, and you will get the iPad back with a passcode locked screen.

Unplug the device, and power it down completely.

Hold down the Home button and plug it into iTunes. You will be asked to restore the device.

 

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Parental Controls in iOS 7 may cause authentication problems

When creating new images for iOS devices, be careful about enabling Parental Controls in Safari. This is is likely to cause problems similar to the ones that exist with Parental Controls on computers, where https sites, like our authenticator, prevent using the network.

From David Nelson:
FYI. This will likely cause problems with the authenticator and other SSL sites, like filtering does on OS X. So be careful not to enable when locking down iOS 7 images in the future.

http://thewiredhomeschool.com/2013/09/ios-7-restrictions-parental-controls-for-safari-tutorial/

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How to automatically cc yourself on emails from iOS

If you automatically want a copy of any email you send from iOS to show up in your sent folder on your desktop, here’s how to do it.

On your iOS device, go to Settings/Mail, then scroll down to “Always Bcc myself” and turn it on. This must be done on each device.

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Quicksheets for iPads, Configurator, iOS

Here’s the link to quick sheets for:

Volume Purchase Program
Student iPad Deployment Workflow
iPad Sync Stations_r2
iPad Sync Procedure

http://blogs.4j.lane.edu/triad/quicksheets

More quick sheets will be added as needed.

Questions should be sent to Misty Jackson or James Grubic.

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Frozen iPad or iPod Touch

If your iPad or iPod Touch is frozen or won’t turn off, try rebooting it by  holding the home and power buttons until the screen goes black and the white Apple logo appears, then release the buttons.

It will reboot and you will not lose any information on the iPad

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How to check on Air Print printers at another location

Here’s how to check on Air Printing at another location.

Go to your iPad’s Wi-Fi settings and then the “i” button next to the network you’re on. Delete what appears under search domains and type in school.intra.lane.edu, where school is the DNS location for the school you are checking. For example, for Madison, I would enter madison.intra.lane.edu

Now your iPad will see the printers that are being broadcast to devices as Madison.

To see the list of printers, open Notes, and try to print. The list of printers for that school (i.e., Madison) will show up.

Normally, you automatically get search domains that pertain to the building you are in presently but you can remove them and put in a search domain from another building to see what the people in that building are seeing

To revert back to your current location, go back to the Wi-fi settings and delete the entry. Now when you try to print now, it will update to your current location.

From: David Nelson and Mary Hochberg, May 2, 2014

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iPad logs out Synergy users after an inactivity period

When someone is logged into Synergy (TeacherVue, AdminVue, StudentVue) on an iPad and the iPad goes to sleep, it will disconnect the user from Synergy also. They will need to log back in.

“We are all in agreement that this is an iPad “sleep” function and not Synergy.
We don’t have separate settings for mobile apps and regular computer screen locks.

From: Ruth Mann May 23, 2014

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Apple URL Resources

URL Resources

New Programs Overview web site:
IT in the Classroom
Please use this URL as a starting point to explore all the new content on iOS 7 for IT.
http://www.apple.com/education/it/

iOS Education Deployment Overview Document
Get Started deploying iOS devices in your organization with this high-level overview.
http://images.apple.com/education/docs/EDU_Deployment_Overview_Feb14.pdf

Device Enrollment Program:
Device Enrollment Program Overview
Learn about the features and benefits of the new Device Enrollment Program.
http://www.apple.com/education/it/dep/

Device Enrollment Program Guide
Learn about the features and benefits of the Device Enrollment Program.
https://deploy.apple.com/enroll/files/dep_help.pdf

Please note that applying for the Device Enrollment Program requires an Apple ID that has NOT been previously with other Apple Programs such as the Apple Volume Purchase Program or the Apple ID for Students Program. Also the Apple ID must contain the institution’s email domain. E.g. YourName@InstituionName.edu

Apple ID for Students Program:

Apple ID for Students Overview
Learn about the features and benefits of the new Apple ID for Students Program.
http://www.apple.com/education/it/appleid/

Apple ID for Students Institution Guide
Learn about Apple ID for Students
http://images.apple.com/education/docs/u13_institution_guide_en__Feb14.pdf

Please note that applying for the Apple ID for Students Program requires an Apple ID that has NOT been previously with other Apple Programs such as the Apple Volume Purchase Program or the Apple ID for Students Program. Also the Apple ID must contain the institution’s email domain. E.g. YourName@InstituionName.edu
Apple ID for Students Parent Guide

http://images.apple.com/education/docs/Apple_ID_for_Students_Parent_Guide_EN_Feb14.pdf
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/HT2534

Volume Purchase Program (Announced in the Fall of 2013)

Volume Purchase Program Overview
Learn how the Volume Purchase Program and ease the purchasing of apps and content
http://www.apple.com/education/it/vpp/

Volume Purchase Program Guide Start distributing apps and books in volume.

New features like Managed Distribution and new Flexible Payment Options
http://images.apple.com/education/docs/VPP_Education_Guide_EN_Feb14.pdf

Mobile Device Management

Mobile Device Management Overview
Learn what a Mobile device Management System can do for you institution
http://www.apple.com/education/it/mdm/

Other Technical Documents:
iOS Deployment Technical Reference
Access detailed technical information about deploying iOS devices.
http://images.apple.com/ipad/business/docs/iOS_Deployment_Technical_Reference_EN_Feb14.pdf

iOS Security
Learn about the features that provide advanced security for iOS

HTTP://images.apple.com/ipad/business/docs/iOS_Security_Feb14.pdf

A higher-level summary of many of the security features can also be found here:
http://www.apple.com/ipad/business/it/security.html

iOS 7.1 Released
iOS 7.1 Update Overview
Learn about iOS 7.1 Update and its new features
https://www.apple.com/ios/ios7-update/

iOS 7.1 Support Article
Access detailed technical information iOS 7.1.
http://support.apple.com/kb/DL1732

Apple Configurator Version 1.5

New version of Apple Configurator is now available. (Version 1.5)
Download Apple Configurator Version 1.5
https://itunes.apple.com/us/app/apple-configurator/id434433123?mt=12

Apple TV

Apple TV Version 6.1 Update
About Apple TV (2nd and 3rd generation) software updates
http://support.apple.com/kb/ht4448

About Apple TV (2nd and 3rd generation) software updates
http://support.apple.com/kb/HT4448?viewlocale=en_US&locale=en_US

Apple Mavericks Caching Server(s)

Apple Mavericks Caching Server(s) Overview
http://www.apple.com/osx/server/features/#caching-server

OS X Server: Content types supported by the Caching service
http://support.apple.com/kb/HT6018

OS X Server (Mountain Lion): Advanced configuration of the Caching service
http://support.apple.com/kb/HT5590

Other Resources

Apple Professional Development
http://www.apple.com/education/professional-development/

http://images.apple.com/education/docs/apd_catalog_april_2013.pdf

Apple Professional Training
http://training.apple.com/classes

Choosing the best Apps for iPads
http://www.apple.com/education/ipad/apps-books-and-more/

Creating your own Books
http://www.apple.com/ibooks-author/

Apple’s Back up Solution
http://www.apple.com/icloud/

Apple’s Collaboration Solutions for iOS, OS X, and Windows (In Beta)
https://www.apple.com/iwork-for-icloud/

Enterprise iOS Comparison
http://www.enterpriseios.com/wiki/Comparison_MDM_Providers

Support:

AppleCare Preferred Support
http://www.apple.com/support/products/enterprise/ossupport.html

Issues regarding Apps/Content on iTunes:
You can file a radar under the ITunes Store component.

If you are in the developer programs, then you can file a bug “ITunes Store component” via bugreport.apple.com
Or
send an email to appreview@apple.com about the app. Please include the iTunes store URL of the app.

iTunes U Resources:

iTunes U Main Site
http://www.apple.com/education/ipad/itunes-u/

iTunes U Support Site
http://www.apple.com/support/itunes-u/

iTunes U Public Site Manager Support
https://ssl.apple.com/support/itunes-u/public-site-manager/contact.html?form=psm&topic=Public%20Site%20Manager%20inquiry

iWizard 101: Create a Student Tech Team at Your School
https://itunes.apple.com/us/course/create-student-tech-team-at/id713690027

TASA iTunes U Information
http://www.tasanet.org/domain/29

 

From: Mark Johnston, April 4, 2014

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Even Paid Apps Can Disappear from Your Account

An app I bought in 2010 is no longer available. I asked Apple if I could get it and here is part of their response. Fortunately I did have a backup stashed away that I was able to retrieve the .ipa file from. It’s worth mentioning though that apps you paid money for may simply disappear from the App Store at some point in the future.

” James, after checking, it turns out that this app has been removed by Apple or the developer from the iTunes/App Store. You can contact the developer directly via email or their website to ask why they’re no longer offering this app.

Please note that when an item is modified in the iTunes Store, or removed entirely, we no longer have access to the original one that you ordered.

Just a heads up, you can back up and restore your iOS devices using iCloud. You can only restore App Store purchases that are currently available on the App Store. For more information, see this article:

iCloud: Backup and restore overview
  http://support.apple.com/kb/HT4859

To restore app purchases even if they are removed from the App Store, you can download or sync your apps to your iTunes library. You can also automatically download apps you buy on your iOS devices to your iTunes library. For more information, see these articles:

Downloading past purchases from the App Store, iBooks Store, and iTunes Store
http://support.apple.com/kb/HT2519

iOS: Syncing with iTunes
http://support.apple.com/kb/HT1386

iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/HT4539

Consider maintaining a backup of your iTunes library as well. To find out how, see this article:

Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751

As mentioned in the Terms and Conditions, Apple cannot be liable when an item that you previously purchased is removed from the App Store.

I hope I’ve been able to fully address your concerns. If you need further assistance, please let me know in your reply.”

 

From: James Grubic, September, 20, 2013

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iPad “Trust this computer” Fix – Configurator

On a per iPad basis, you may run into a problem where you need to tap “Trust this computer”, and Configurator still will not recognize it.

1. Tap “Trust this computer” on the iPad

2. Click “OK” on Configurator

3. Unplug the iPad

4. Plug it in and see if problem persists.

If problem still persists, you can try one of two things.

1. Unplug the iPad

2. Turn the iPad completely off (slide to shut down)

3. Plug the iPad in and it should work

In some rare cases, the above still will not enable the device to work. In this case you have to place it into Restore mode.

1. Unplug the iPad

2. Turn the iPad completely off (slide to shut down)

3. Hold down the Home button and plug the iPad back in; Configurator should process it normally.

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URLs for TeacherVue, AdminVue, etc

The iOS apps for Synergy are free apps in the Apple App Store.
Edupoint apps are here: https://itunes.apple.com/us/artist/edupoint-educational-systems/id412050330

Android versions are available in the Google Play Store.
https://play.google.com/store/apps/developer?id=Edupoint+Education+Systems&hl=en

AdminVue https://sis.4j.lane.edu

TeacherVue https://sis.4j.lane.edu

ParentVue https://pv.4j.lane.edu

StudentVue https://sv.4j.lane.edu

User Documentation can be found here:

 

From: Mary Hochberg, August 28, 2014
Last Updated: Mary Hochberg, February 21, 2017

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How Meraki tracks devices

https://kb.meraki.com/knowledge_base/how-systems-manager-approximates-the-location-of-a-managed-device

Systems Manager makes a best effort to estimate a device’s location. Occasionally this estimate is inaccurate. We use these four methods to locate a device, in order of decreasing accuracy:

GPS location (via GPS) – this is the most accurate, and is available natively for Android devices. iOS devices may report a GPS location with our SM iOS app installed, enabled, and active (see below).

Location of Meraki products (via AP) – if your organization has other Meraki products, such as WiFi access points, we can use their location as part of the calculation.

Bssid geolocation (via WiFi) – location based on the bssid (the address of the WiFi network).

IP geolocation (via IP) – location based on the device’s most recent IP address. This is our fallback mechanism, and the one that’s most likely to be inaccurate. The results of a geoIP lookup can depend on a variety of factors, including where the owner of the IP (not the user of the IP) has it registered, where the agency that controls the IP is located, proxies, and cellular IPs. You may override this location by creating an IP override on the Configure> General > Network locations Dashboard page. Add a network location mapping the public IP address reported in Dashboard to the actual physical address of the device. From then forward, the map will register devices using that specified public IP to the specified map location.

To determine how the location of your device is being approximated, check the device’s location above the map on the device’s client details page.

Meraki SM iOS app:

For additional functionality, it is recommended you download the Cisco Meraki Systems Manager iOS app. You can deploy our app via Systems Manager, like any other iOS app, by searching “meraki” under MDM > Apps > Add new. As an added benefit, the Meraki SM app also provides the capability to send notifications to devices directly from the client details page, include a personalized app store, and use a digital file backpack.

The SM app provides an additional method to approximate the location of your iOS devices. Please note that the SM app must be running for it to report a GPS location. iOS will automatically unload apps if they aren’t used frequently, and upon reboot of the device, the app will not run until launched. You can request that the user launch the app by issuing a “Request GPS location” command from the client’s details page. If the user selects the prompt notification, the app will launch, and the GPS location can be fetched. Otherwise, the approximate location will be calculated using one of our other three methods.

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Imagine Learning on iPads

Looks like there is some additional configuration for the iPads. I’m attaching the manual I got from the company, it’s on page 35.  IL Client Setup Guide_v14
Basically you have to go into Settings, tap on IL, and enter in the server info which should be:

il.4j.lane.edu

I think the port will be generic 80. I’m not sure what caching should be set to.

We do have a test account set up for techs, so you can log in as test/test.

Note: Imagine Learning does work outside the 4J network.

From: James Grubic, April 17, 2015
Updated: Mary Hochberg, May 26, 2015

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Pop-up Blocked Safari on iPad

On a student iPad, a pop-up blocked Safari from doing anything. It said that the iOS had crashed and to call phonesupport.com for help. Then they asked for $49.95. (Yes, the teacher called them. Once they asked for money, though, she called me.) Every time they opened Safari, it went to the pop up and would not let them do anything.

I had her restart the iPad then go to
Settings
Safari
Clear History and Website Data
and confirmed clearing the data.
Next I had them double tap the home button and close Safari.

When they reopened Safari, the pop-up was gone and they were able to use Safari normally.

From: Mary Hochberg, June 1, 2015

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iPad or iPod will not boot but has full charge

Plug them into power, hold the home and power button until the white Apple logo appears, then release the buttons. It could take about 10 seconds or so.

From: Mary Hochberg, September, 29, 2015

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Java

eSIS Java problems on OS X – “Inactive Plugin” or empty white browser window

On Mac OS X v. 10.6 through 10.8 you may find that you get an “Inactive Plugin” message, or a blank white window, when you try to load eSIS.

Here are the steps to try, in this order:

  1. Simply run the latest Apple software updates and see if Java works again. (Be sure to quit your browsers before trying again.)
  2. Run the Java/XProtect install package and try again.
    (Afterward, make sure Java is enabled in Java Preferences as well as in the each browser’s preferences.)
  3. If that doesn’t work, run the Java removal AppleScript that James made (found on Scratch), then download and install the latest Java from Apple.
  4. Run the Java/XProtect package once again if Java is not active after reinstalling.

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Via needs Java 1.6.0 which does not run on Core Duo Processors

I did some digging and experimentation and discovered that the version of Java needed (1.6.0) is only available on OS X 10.5 if you have a Core 2 Duo processor. The MacBook1,1 Core Duo in the Howard library is therefore not compatible/

James Grubic

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Update to Java, 7u51, needs a change in security settings

User has upgraded to the newer version 7U51 and is not able to authenticate. Java 7u51 blocks unsigned or self-signed applets. This mean it refuses to run the authenticator popup unless you change security settings.  7 will have an icon in System Prefs (Java 6 does not and it will run OK with the authenticator).

 

1.    Open the Java settings (in System Preferences on a Mac, or in Control
Panels on Windows)
2. Click the Security tab
3. Click “Edit Site List”
4. Click Add
5. Paste in this exact address: http://158.165.5.112:836
6. Click OK, and continue through any warnings.
Apply and close the settings window, then try signing into the filter. (If you have to approve any warnings, go ahead and do it.)

 

Alternatively:

Next time you run into this (on a Mac) try running this in the Terminal as an admin or send it as root via ARD:
bash <(curl -s http://www.4j.lane.edu/downloads/java/Java-7-Mac-Whitelist.sh)

 More information is available at https://www.java.com/en/download/help/appsecuritydialogs.xml

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Java on Windows Computers

The new versions of Java on PC do not allow the authenticator to run by default due to increased security settings.

If you go to the http://www.4j.lane.edu/downloads/java folder there is the latest version of 6v45 that doesn’t have this problem, and they also don’t freeze up the authenticator on ethernet. On 64 bit Windows 7 machines I install both the 32 bit and 64 bit version to maximize compatibility.

From: James Grubic, September 11, 2014

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MacOS

eSIS Java problems on OS X – “Inactive Plugin” or empty white browser window

On Mac OS X v. 10.6 through 10.8 you may find that you get an “Inactive Plugin” message, or a blank white window, when you try to load eSIS.

Here are the steps to try, in this order:

  1. Simply run the latest Apple software updates and see if Java works again. (Be sure to quit your browsers before trying again.)
  2. Run the Java/XProtect install package and try again.
    (Afterward, make sure Java is enabled in Java Preferences as well as in the each browser’s preferences.)
  3. If that doesn’t work, run the Java removal AppleScript that James made (found on Scratch), then download and install the latest Java from Apple.
  4. Run the Java/XProtect package once again if Java is not active after reinstalling.

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Remove a saved Files1 login

Students will occasionally put a check in the box to save a connection to the Files1 server.

To remove this saved connection, please perform the following steps:
1. Go to the hard drive.
2. Go to Applications folder.
3. Go to Utilities folder.
4. Launch the app named “Keychain Access”
5. Look for “Files1” and press the Delete key.

To keep them from saving the password,
1. Go to this file ~/Library/Keychains/login.keychain
2. Control/click and select “Get Info”
3. Put a check mark next to the lock and close the Get Info window

Students can check box to save their password but it will not actually save.

Revised: Mary Hochberg, February 6, 2015

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Numbers – Change print scale

It is useful to be able to adjust the size of your printed spreadsheet, something which is relatively easy by comparison in Excel.

In Numbers, there are two sections to check:

1. Under the Inspector, the second tab is for Sheet. Look at the Content Scale.

Screen shot 2013-06-05 at 8.59.50 AM

 

If the Content Scale is greyed out, you will need to go to step 2.

2. Go to the View menu and change to Show Print View. At the bottom of the window you will now see a Content Scale slider and you can adjust it to fit on a page.

You can get out of print view by going back to the View menu and selecting Hide Print View. Save your work when finished.

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Reset password 10.7+

http://reviews.cnet.com/8301-13727_7-20087723-263/how-to-run-the-password-reset-utility-in-os-x-10.7-lion/

Boot from recovery partition by holding down option key

Launch Terminal from Utilities menu

Type resetpassword and leave Terminal window open

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Log into a user’s Desktop via ARD

osascript -e ‘tell application “System Events” to key code 53’;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke “other”‘;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke return’;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke “USERNAME_GOES_HERE”‘;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke tab’;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke “PASSWORD_GOES_HERE”‘;
osascript -e ‘tell application “System Events” to delay 10’;
osascript -e ‘tell application “System Events” to keystroke return’;

 

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How to do software updates on OSX 10.7+ without using an Apple ID

Go to Terminal and paste this:

sudo defaults write /Library/Preferences/com.apple.SoftwareUpdate CatalogURL http://repo.4j.lane.edu/

Enter your computer password and let it run.

If it runs correctly, it will look like nothing happened.

Quit Terminal.

In the Applications folder, delete iWorks, Garage Band, iPhoto, and iMovie.

Download the iLife 11 and iWorks 09 dmgs from the files1 scratch drive.

Install those copies.

Reboot the computer, and then run Software update.

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How to tell if you are running Software update from the 4J update server?

In 10.6 or lower, the Software Update Screen will look like this.

4j Update server 10_6

Note the title bar: it now shows “repo.4j.lane.edu”

In this case, you can also see in the background there are software updates that we do not use.

In 10.7 or higher, the Software Update screen will be from the App Store and look like this.

10_7 up 4j update server

This time the “repo.4j.lane.edu” is lower on the screen. For some updates, you may not see it unless you click on “more”.

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Set Software Update Server via Terminal/ARD

sudo defaults write /Library/Preferences/com.apple.SoftwareUpdate CatalogURL http://repo.4j.lane.edu/

Trailing slash is important!

Verify the setting:
defaults read /Library/Preferences/com.apple.SoftwareUpdate CatalogURL

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Power PC Apps that do not run on 10.7+

All the Right Type
AppleWorks
Easy Grade Pro 3.6 (Paid upgrade available)
Envision Math Games
ExamView
Geometer’s Sketchpad 4 (Paid upgrade available)
Green Globs and Graphing Equations (No upgrade available)
KidPix 4 (3x works fine in Lion)
Lesson View
LogoPaths
Microsoft Office 2001
Microsoft Office 2004
Microsoft Office X
Parallels (we only have a couple old copies, and i’m sure upgrade is pay-for… but moving to VirtualBox is free)
Read Naturally 2
Read Naturally Local Server version
Smartboard 10.8 (Note: Smartboard 11.2 does work)
System Language Switches (created by Peggy) (Note: Spanish/English switches available)
Tux Math
Tux Typing

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OS X 10.5 (Leopard) Latest Software Versions

Adobe Flash 10.3.183.90

Adobe Reader 10.1.4

Apple Remote Desktop Client 3.4

Firefox 16.0.2

Flip4Mac 2.4.4

iTunes 10.6.3

Java 1.5.0_30 and 1.6.0_26 (This is available in Java for 10.5 Update 10. Note that you need a Core 2 Duo processor to run Java 1.6.0_26 and you must drag this version to the top of the list in the Java Preferences control panel)

Shockwave Full 11.6.8.638

 

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Restore /Library/User Pictures

Symptom: Account user pictures do not show anything in System Preferences.

Execute the following in Terminal:

sudo rm /Library/User\ Pictures/.DS_Store

Additionally, if there are other photos in the /Library/User Pictures, these should be moved out or into the folders (or deleted).

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Charging and calibrating new batteries

New laptop batteries should not be placed in computers out of the box; they require a calibration to help increase their life span.

Note: Laptops with non-removable batteries do not need to be calibrated. These include:
MacBook (13-inch, Late 2009) and later
MacBook Air (all models)
MacBook Pro with Retina display (all models)
MacBook Pro (13-inch, Mid 2009) and later
MacBook Pro (15-inch, Mid 2009) and later
MacBook Pro (17-inch, Early 2009) and later

1. Put battery in computer and charge to full. Monitor with Coconut Battery to make sure it is at max charge and max capacity. Let the battery rest for two hours

2. Unplug power adapter and let battery run all the way down. The easiest way to do this is to put the laptop in Target mode. Once discharged, let the battery rest for 5 hours.

3. Charge back up to full. The battery is now ready.

Here’s a checklist to help you keep track of the steps.

Calibrate battery

From: James Grubic
Revised: Mary Hochberg, March 10, 2015

Source: https://support.apple.com/en-us/HT201575

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10.9.1 has separate builds for MacBook Pro Retina and everything else

10.9.1 is out and there are two different builds — one for MacBook Pro with Retina Display (Late 2013), and one for everything else. This probably won’t matter for many (any?) of us since Retina models aren’t being used in cows that get imaged en masse. But just in case…

David Nelson

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Update to Notebook 11.4 required when OS updated

Just FYI, teachers are starting to update their OS on their own initiative. Today we ran into a problem where Smart Notebook would not open files.

Updating to Smart Notebook 11.4 seemed to fix it.

http://www.4j.lane.edu/downloads/notebook/Notebook-11.4-for-10.7-8-9.dmg

James Grubic

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iWork ’13

There are new disk images of iWork ’13 and iLife ’13 on Scratch.

The iWork ’13 dmg contains Keynote 6.1, Numbers 3.1, and Pages 5.1.

The iLife ’13 dmg contains GarageBand 10.0.1, iMovie 10.0.2, and iPhoto 9.5.1.

As before you can install them without entering an Apple ID, but any future updates from Apple will ask you to enter one at that time.

Note: In previous versions of iWork, the applications were listed in the Applications folder in a folder named “iWork ’09”. Beginning with iWork ’13, the applications are listed individually in the Applications folder. It is easy to end up with both versions on your computer.

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Adding 4jauth to OS 10.7 and newer

To have a computer automatically sign in to 4jauth:

  • Get on Ethernet or 4jwireless
  • In a browser, go to http://ns.lane.edu/sites/default/files/4J.mobileconfig and download the file. (Alternately you can use the Zimbra mobileconfig, it doesn’t really matter because you can’t set up Zimbra mail via  a profile.)
  • Open the file by simply double-clicking it.
  • You’ll be prompted to install it. Go ahead and do that, entering your username/password when prompted.
  • Choose 4jauth from the AirPort/Wi-Fi menu
  • You may be asked to approve a security certificate. Click the Show Certificate button and check the box to always trust.
  • Provide your username/password again if prompted.
  • Go into System Preferences > Network > WiFi
  • Click Advanced
  • Drag 4jwireless so it it below 4jauth in order of priority.

A pdf with the directions can be found here: http://staff.4j.lane.edu/~nelson_d/documentation/4jauth_on_Mac_OS_X.pdf

From: David Nelson, March 13, 2014
Updated: Mary A. Hochberg, November 19, 2014

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Adding 4jauth to OS 10.6 and lower

Directions and needed files are available in this file: 4jauth on 10_6

scratch/TSSTeamBlog/4jauth on 10-6

Use the Zimbra Mobile config on this site: http://www.4j.lane.edu/technology/zimbra/mobile

Right click on “iPhone/iPod Touch/iPad Configuration” and save the file.

Double-click the downloaded file: email_wifi_0.mobileconfig to run it.

Follow the directions to accept and install it.

 

Revised via: Geoff Henderson, September 12, 2014
Revised: Mary Hochberg, November 5, 2014

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How to speed up a slow Mac

Macs can run slowly for a variety of reasons. Here’s a few things to check first.

  • How many programs are open? Close any that you are not using? Do you really need both Preview and Adobe Reader open? Pages and Word?
  • How many icons are there on the desktop? The more icons the more slowly your Mac will run. Group icons into folders or move them off the desktop.
  • Check how much free space there is on the hard drive. (In Finder, select the hard drive, then control/click and select “get info.” A good rule is that 10% of the drive should be free.
  • How long has it been since the computer was shut down, not just put to sleep? Simply doing a full shut down (not restart) will speed often speed up a computer. I recommend shutting it down at least once a week.
  • Check the amount of RAM available (Go to “About this Mac.”) There should be at least 2 GB.

If you’ve checked all these, here are a few more things you can try.

  • Start the computer in safe mode. This fixes so many things and will often speed up a computer without doing anything else.
    • Shut down the computer and count to 30.
    • Press the power button. Immediately after you hear the startup tone, hold down the Shift key.
    • You should press the Shift key as soon as possible after you hear the startup tone, but not before.
    • Release the Shift key when you see the gray Apple logo and progress indicator (spinning gear).
    • The computer will take longer to start and will go to log in menu.
    • Click on the shut down button. Again this may take longer.
    • Restart the computer normally.
  • Start up the computer in single-user mode and run fsck -fy
    • Hold down these two buttons command/s. Don’t let go. Press and release the power button.
    • When you see white text on a black background, let go of the command/s buttons.
    • Wait until the text stops scrolling.
    • Type in “fsck -fy” (without quotes).
    • The computer will begin to run tests and check the file system.
    • When it is complete and it says “file system is okay,” type in “reboot” (again without quotes).
    • If it says “file system repaired”, run fsck -fy again until you get “file system okay.” If this doesn’t happen, back up the files and replace the hard drive.
  • Open Disk Utility and run “repair permissions”
  • Reset the System Management Controller: http://support.apple.com/kb/HT3964

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Migration Assistant Tips

As we get more tips about using Migration Assistant, we will add them to this article. If you have any you would like to include, you can add them yourself or email Mary Hochberg to add them.

  • When you do a migrate, System Settings needs to be unchecked.

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MacBook air won’t boot

If a MacBook Air will not boot, try resetting the SMC.

  • Shut down the computer.
  • Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
  • Unplug everything else from the computer.
  • On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
  • Release all the keys and the power button at the same time.
  • Press the power button to turn on the computer.
  • Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.

 

From: http://support.apple.com/kb/ht3964

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No sound through headset

Are students not hearing sounds when using headsets? Here’s a quick way to switch from internal speakers to headset.

Hold down the option key while pressing the sound icon on the top menu bar. Click on headset for “Output.”

Please note that this must be done before logging into the Oaks Secure Browser.

Sound Options

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No items visible in student files1 folder

Problem:
The student connects to the files1 server.

There are no items visible in her server folder, yet when she drags a file from the desktop to the folder, it claims there is another file of the same name, and asks if it should be replaced. When the item is replaced, it shows up, but then disconnecting from files1, then reconnecting, the item is gone again.

I then had her connect to the server on another computer, which showed the file that she had just placed in the folder using the other laptop, but nothing else that was supposed to be in there. Then, I switched from icon view to column view, and all items in the folder disappeared…

She had folders for all of her classes on that server folder, with all of her assignments, all of which are not showing up in her folder anymore.

Solution:
I had her connect via smb instead of afp, and all of her information is there, and able to be accessed. Was also able to save a file to the folder.

 

From: David Greene, May 8, 2014

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Apple URL Resources

URL Resources

New Programs Overview web site:
IT in the Classroom
Please use this URL as a starting point to explore all the new content on iOS 7 for IT.
http://www.apple.com/education/it/

iOS Education Deployment Overview Document
Get Started deploying iOS devices in your organization with this high-level overview.
http://images.apple.com/education/docs/EDU_Deployment_Overview_Feb14.pdf

Device Enrollment Program:
Device Enrollment Program Overview
Learn about the features and benefits of the new Device Enrollment Program.
http://www.apple.com/education/it/dep/

Device Enrollment Program Guide
Learn about the features and benefits of the Device Enrollment Program.
https://deploy.apple.com/enroll/files/dep_help.pdf

Please note that applying for the Device Enrollment Program requires an Apple ID that has NOT been previously with other Apple Programs such as the Apple Volume Purchase Program or the Apple ID for Students Program. Also the Apple ID must contain the institution’s email domain. E.g. YourName@InstituionName.edu

Apple ID for Students Program:

Apple ID for Students Overview
Learn about the features and benefits of the new Apple ID for Students Program.
http://www.apple.com/education/it/appleid/

Apple ID for Students Institution Guide
Learn about Apple ID for Students
http://images.apple.com/education/docs/u13_institution_guide_en__Feb14.pdf

Please note that applying for the Apple ID for Students Program requires an Apple ID that has NOT been previously with other Apple Programs such as the Apple Volume Purchase Program or the Apple ID for Students Program. Also the Apple ID must contain the institution’s email domain. E.g. YourName@InstituionName.edu
Apple ID for Students Parent Guide

http://images.apple.com/education/docs/Apple_ID_for_Students_Parent_Guide_EN_Feb14.pdf
Creating an iTunes Store, App Store, iBooks Store, and Mac App Store account without a credit card
http://support.apple.com/kb/HT2534

Volume Purchase Program (Announced in the Fall of 2013)

Volume Purchase Program Overview
Learn how the Volume Purchase Program and ease the purchasing of apps and content
http://www.apple.com/education/it/vpp/

Volume Purchase Program Guide Start distributing apps and books in volume.

New features like Managed Distribution and new Flexible Payment Options
http://images.apple.com/education/docs/VPP_Education_Guide_EN_Feb14.pdf

Mobile Device Management

Mobile Device Management Overview
Learn what a Mobile device Management System can do for you institution
http://www.apple.com/education/it/mdm/

Other Technical Documents:
iOS Deployment Technical Reference
Access detailed technical information about deploying iOS devices.
http://images.apple.com/ipad/business/docs/iOS_Deployment_Technical_Reference_EN_Feb14.pdf

iOS Security
Learn about the features that provide advanced security for iOS

HTTP://images.apple.com/ipad/business/docs/iOS_Security_Feb14.pdf

A higher-level summary of many of the security features can also be found here:
http://www.apple.com/ipad/business/it/security.html

iOS 7.1 Released
iOS 7.1 Update Overview
Learn about iOS 7.1 Update and its new features
https://www.apple.com/ios/ios7-update/

iOS 7.1 Support Article
Access detailed technical information iOS 7.1.
http://support.apple.com/kb/DL1732

Apple Configurator Version 1.5

New version of Apple Configurator is now available. (Version 1.5)
Download Apple Configurator Version 1.5
https://itunes.apple.com/us/app/apple-configurator/id434433123?mt=12

Apple TV

Apple TV Version 6.1 Update
About Apple TV (2nd and 3rd generation) software updates
http://support.apple.com/kb/ht4448

About Apple TV (2nd and 3rd generation) software updates
http://support.apple.com/kb/HT4448?viewlocale=en_US&locale=en_US

Apple Mavericks Caching Server(s)

Apple Mavericks Caching Server(s) Overview
http://www.apple.com/osx/server/features/#caching-server

OS X Server: Content types supported by the Caching service
http://support.apple.com/kb/HT6018

OS X Server (Mountain Lion): Advanced configuration of the Caching service
http://support.apple.com/kb/HT5590

Other Resources

Apple Professional Development
http://www.apple.com/education/professional-development/

http://images.apple.com/education/docs/apd_catalog_april_2013.pdf

Apple Professional Training
http://training.apple.com/classes

Choosing the best Apps for iPads
http://www.apple.com/education/ipad/apps-books-and-more/

Creating your own Books
http://www.apple.com/ibooks-author/

Apple’s Back up Solution
http://www.apple.com/icloud/

Apple’s Collaboration Solutions for iOS, OS X, and Windows (In Beta)
https://www.apple.com/iwork-for-icloud/

Enterprise iOS Comparison
http://www.enterpriseios.com/wiki/Comparison_MDM_Providers

Support:

AppleCare Preferred Support
http://www.apple.com/support/products/enterprise/ossupport.html

Issues regarding Apps/Content on iTunes:
You can file a radar under the ITunes Store component.

If you are in the developer programs, then you can file a bug “ITunes Store component” via bugreport.apple.com
Or
send an email to appreview@apple.com about the app. Please include the iTunes store URL of the app.

iTunes U Resources:

iTunes U Main Site
http://www.apple.com/education/ipad/itunes-u/

iTunes U Support Site
http://www.apple.com/support/itunes-u/

iTunes U Public Site Manager Support
https://ssl.apple.com/support/itunes-u/public-site-manager/contact.html?form=psm&topic=Public%20Site%20Manager%20inquiry

iWizard 101: Create a Student Tech Team at Your School
https://itunes.apple.com/us/course/create-student-tech-team-at/id713690027

TASA iTunes U Information
http://www.tasanet.org/domain/29

 

From: Mark Johnston, April 4, 2014

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How to Skip the Log-in Screen on Wireless Until You Need It

On Macs, Captive Network Assistant is the program that pops up when it detects you’re on a wireless network that requires a login to access the Internet. Not only can it be annoying but it also shows an ad after you log on and you must manually close the program.

To stop it from popping up:

In the Finder go to /System/Library/CoreServices and find the program. If you simply delete it, this window won’t pop up anymore.

However it’s recommended that you zip up a copy and store it in this same location, so that it’s easy to recover in case anything breaks in a bad way in the future and you need it back.

When you need to get the internet, just open a browser and you will be able to log in from there.

 

From: David Nelson, February 12, 2013

 

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How to Migrate from 10.5 to 10.9

You may have found that OS X’s migration assistant doesn’t want to migrate from 10.5 to 10.9:

Luckily there’s a way to trick it into doing it anyway. All you have to do is change the system version listed in

/System/Library/CoreServices/SystemVersion.plist

and then it will let you migrate using target disk mode.

You can do this manually with the text editor of your choice. Or paste the following into the Terminal on the old computer before putting it in target mode:

sudo sed -i backup ‘s/10.5.8/10.6.8/g’ /System/Library/CoreServices/SystemVersion.plist

Of course if the old version is something other than 10.5.8, you’ll want to tweak the command accordingly.

from: David Nelson, June 20, 2014

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Log in Keychain Fix

If the user’s password has been changed and they get a keychain error message when logging in, here’s how to fix it.

  1. Open Keychain Access (you can get to it by choosing Utilities from the Go menu in the Finder).
  2. From the Edit menu, choose Change Password for Keychain “login.”
  3. Type the former password of the account that you are currently logged in to, then click OK.
  4. If you entered the correct password, a new window appears; enter the original password again in the Current Password field.
  5. In the New Password field, type the password that matches your current account password.
  6. Re-enter the newer password in the Verify field, then click OK.

If you don’t remember your original (former) account password

If you don’t remember your original password, you’ll need to delete the keychain. Deleting a keychain also deletes all the password data saved in that keychain.

  1. In Keychain Access, choose Preferences from the Keychain Access menu.
  2. If available, click the Reset My Default Keychain button. This will remove the login keychain and create a new one with the password provided.
  3. If Reset My Default Keychain is not available, choose Keychain List from the Edit menu.
  4. Delete the “login” keychain.

The next time you log in to the account, you can save your current password in a keychain.
This is from http://support.apple.com/kb/HT1631

From: Mary Hochberg, August 6, 2014

 

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Disable “Open at Login” for students

Are you tired of students holding down an Application on the dock and selecting “Open at Login”?

  • Open WorkGroup Manager
  • Select your student account
  • Select preferences
  • Select LOGIN icon
  • Go to the last tab, ITEMS, and choose always
  • Make sure “Users may add or remove additional items” is not selected.
  • Save and then login to the student account
  • “Open at Login” is no longer an option.

From: Brian Hartman, August 20, 2014

 

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Updated iWork Installers

I have posted updated iWork installers on Scratch. (Keynote 6.2.2, Numbers 3.2.2, Pages 5.2.2)

There are two ways to get it:

iWork ’13 (2014-09-03).dmg
This is a disk image that contains the stock installers for each program. Same as we’ve done with past revisions to iWork ’13.

iWork ’13 (2014-09-03).pkg
This is a single install package that first deletes iWork ’13 from the computer (leaves ’09, ’08, etc. alone) and the runs all three packages. This is useful if you have a computer which is tied to the wrong ID and you want to remove those versions and replace them with generic copies.

As a reminder, no matter which approach you use, some Apple ID will still need to be entered in the future if the user tries to run updates on their own. The only difference with these packages is that they won’t already be tied to a given ID so they should be able to use whatever account they want.
 

From: David Nelson, September 3, 2014

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Missing Plug-In Errors on Macs

Just FYI as we’re seeing a lot of these errors pop up throughout the district.

Apple has a process running on Macs since 10.6 called XProtect. Once a month, XProtect checks in with Apple to see which versions of Java or Flash are valid. If you have a version of Flash that is no longer valid, for example, you will suddenly get the “Missing plug-in” or “plug-in out of date” errors in Safari.

There are two ways to solve this problem:

1. David Nelson made a script to DisableXProtect.sh and I am attaching this. It completely removes XProtect and puts a folder in its place, but apparently may not work on 10.9. We may work on a revised solution going forward to combat this problem.

or

2. Update Flash on all of the machines in question. You can send this out via ARD or Meraki. Just be aware that you have to watch for this problem monthly, because of the changes Apple sends out monthly.

On Firefox, you will want to go to about:config and set extensions.blocklist.enabled to false, and this should allow Firefox to be able to continue to use your existing Flash regardless of what XProtect does.

From: James Grubic, September 11, 2014

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Microsoft Office for Mac Standard 2011

Here’s the links to order Microsoft Office for Mac Standard 2011 from OETC. Remember, we must order from OETC unless they don’t carry what we need.

There are two parts that you can order: the media (disc) and the license. If you already have an OETC disc for Microsoft Office for Mac Standard 2011, you don’t need to order another disc.

License: https://store.oetc.org/item/ms30013l+
Microsoft Office for Mac Standard 2011 – License – 1 PC – Select – Mac – All Languages
OETC Part: MS30013L* MFG SKU: 3YF-00294

Media: https://store.oetc.org/item/mswah30013cd-s
Microsoft Office for Mac Standard 2011 – Media – WAH, Student – Campus, School – DVD – Mac – English – Latin America, North America
OETC Part: MSWAH30013CD-S MFG SKU: 3YF-00050

In most cases ordering the Media (DVD) is not required as we have installers hosted locally.

From: Mary A. Hochberg, September 30, 2014

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Meraki Installer for Oaks 2014

Here’s a combined installer for your task server or Meraki.
http://www.4j.lane.edu/downloads/testing/Oaks2014.pkg.tgz

It contains both 6.5 and 7.0 and automatically picks the correct version, installing Oaks 7.0 on 10.6 and up, or Oaks 6.5 on Intel 10.5. It should simply fail and install nothing if you send it to Intel 10.4 or any PPC.

I’ve tried on 10.9, 10.6, and 10.5 and it worked. Also observed it fail on a 10.4 system.

It places an alias to Oaks on the desktop of each user. It also deletes any past versions from Applications and replaces them with an alias to the new version. So if you had the old version in the Dock, that icon will automagically point to the new one instead.

Please give it a try yourself before doing any widespread deployment and let me know how it goes.

From: David Nelson, October 2, 2014

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How Meraki tracks devices

https://kb.meraki.com/knowledge_base/how-systems-manager-approximates-the-location-of-a-managed-device

Systems Manager makes a best effort to estimate a device’s location. Occasionally this estimate is inaccurate. We use these four methods to locate a device, in order of decreasing accuracy:

GPS location (via GPS) – this is the most accurate, and is available natively for Android devices. iOS devices may report a GPS location with our SM iOS app installed, enabled, and active (see below).

Location of Meraki products (via AP) – if your organization has other Meraki products, such as WiFi access points, we can use their location as part of the calculation.

Bssid geolocation (via WiFi) – location based on the bssid (the address of the WiFi network).

IP geolocation (via IP) – location based on the device’s most recent IP address. This is our fallback mechanism, and the one that’s most likely to be inaccurate. The results of a geoIP lookup can depend on a variety of factors, including where the owner of the IP (not the user of the IP) has it registered, where the agency that controls the IP is located, proxies, and cellular IPs. You may override this location by creating an IP override on the Configure> General > Network locations Dashboard page. Add a network location mapping the public IP address reported in Dashboard to the actual physical address of the device. From then forward, the map will register devices using that specified public IP to the specified map location.

To determine how the location of your device is being approximated, check the device’s location above the map on the device’s client details page.

Meraki SM iOS app:

For additional functionality, it is recommended you download the Cisco Meraki Systems Manager iOS app. You can deploy our app via Systems Manager, like any other iOS app, by searching “meraki” under MDM > Apps > Add new. As an added benefit, the Meraki SM app also provides the capability to send notifications to devices directly from the client details page, include a personalized app store, and use a digital file backpack.

The SM app provides an additional method to approximate the location of your iOS devices. Please note that the SM app must be running for it to report a GPS location. iOS will automatically unload apps if they aren’t used frequently, and upon reboot of the device, the app will not run until launched. You can request that the user launch the app by issuing a “Request GPS location” command from the client’s details page. If the user selects the prompt notification, the app will launch, and the GPS location can be fetched. Otherwise, the approximate location will be calculated using one of our other three methods.

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Disable Spaces, SmartInk for OAKS

The below is the ARD unix command I’ve been using. I’ve used it on 10.6 and above and it has done the trick. I’ve not found any adverse side effects, though someone may find some. Your mileage may vary….

rm /Library/LaunchAgents/com.smarttech.ink.plist
defaults write com.apple.dock mcx-expose-disabled -bool TRUE
killall Dock
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 118 “{enabled = 0; value = { parameters = ( 65535, 18, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 32 “{enabled = 0; value = { parameters = ( 65535, 126, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 33 “{enabled = 0; value = { parameters = ( 65535, 109, 0 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 34 “{enabled = 0; value = { parameters = ( 65535, 126, 393216 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 35 “{enabled = 0; value = { parameters = ( 65535, 120, 131072 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 36 “{enabled = 0; value = { parameters = ( 65535, 125, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 37 “{enabled = 0; value = { parameters = ( 65535, 125, 393216 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 62 “{enabled = 0; value = { parameters = ( 65535, 111, 0 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 63 “{enabled = 0; value = { parameters = ( 65535, 111, 131072 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 79 “{enabled = 0; value = { parameters = ( 65535, 123, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 80 “{enabled = 0; value = { parameters = ( 65535, 123, 393216 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 81 “{enabled = 0; value = { parameters = ( 65535, 124, 262144 ); type = standard; }; }”
defaults write /Users/student/Library/Preferences/com.apple.symbolichotkeys AppleSymbolicHotKeys -dict-add 82 “{enabled = 0; value = { parameters = ( 65535, 124, 393216 ); type = standard; }; }”

Give the computer a restart after. (Note that this is for an account named “student”.)

 

-Jake Reents

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How to disable Time Machine from asking to use attached drives

If you are working with external hard drives, you may find the constant “use this drive for backup?” message annoying. Here’s how to turn it off.

In Terminal enter
sudo defaults write com.apple.TimeMachine DoNotOfferNewDisksForBackup -bool YES
When prompted enter your password and press Return
Exit Terminal

If that doesn’t work, use this command instead
sudo defaults write /Library/Preferences/com.apple.TimeMachine DoNotOfferNewDisksForBackup -bool YES

To change it back, just change the YES to NO and repeat the command.

From: Mary Hochberg, February, 4, 2015

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Reset User Password

Here’s how to reset a user password with an Install disc.

1. Option/boot to OS 10.7 or higher. OS X Utilities will open.
2. Go to the top menu bar, click on Utilities, and choose Terminal.
3. When Terminal opens, type in resetpassword. This opens the Reset Password app.
4. Choose the hard drive and user, then reset the password.
5. Exit everything and restart the computer normally.

From: Mary Hochberg, March 19, 2015

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Terminal Command to Reset the Screenshot Location to the Desktop

Here is a terminal command that will reset the Mac screenshot “file save” location to the user’s desktop (or to any folder you specify).

Note: the default save location is the desktop.

defaults write com.apple.screencapture location /Users/nameofuser/Desktop/

killall SystemUIServer

From: Peggy Vega, May 6, 2015

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Yosemite (Mac OS X 10.10) Fixes and Incompatibility Issues

Read Naturally
It looks like Read Naturally needs an update for 10.10 compatibility.
http://www.readnaturally.com/knowledgebase/troubleshooting/8/108

I just verified it fixes the problem on my machine.

I downloaded it and copied to Scratch. It’s in the Read Naturally folder, titled “Read Naturally update for 10.10.dmg”

Smart Notebook
We do not have a compatible version of Smart Notebook currently available.

Printers
Most printer drivers for 10.9 will work with 10.10.

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How to Find Hidden Files on a Mac

To make hidden files visible on a Mac, enter this command in Terminal:

defaults write com.apple.Finder AppleShowAllFiles TRUE
And then enter
killall Finder

To hide the files again, enter this command in Terminal:
defaults write com.apple.Finder AppleShowAllFiles FALSE
And then enter
killall Finder

For more details, see
http://www.bleepingcomputer.com/tutorials/how-to-see-hidden-files-in-mac-os/

From: Mary Hochberg, June 17, 2015

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Won’t boot up past Apple Logo

Problem: Computer will not boot past the Apple logo. Restart, safe boot, etc., will not fix the problem.

Solution: I compared a working external HD boot drive to the one that wasn’t working and traced what components of the boot process were missing or not what they were supposed to be.

Not a Symantec issue! I believe it’s related to Adware that was on the machine.

In /private/etc/launchd.conf there was a cryptic command (sorry I didn’t write it down) and it was freezing there. My boot drive didn’t even have that file. I deleted that file entirely and the machine rebooted fine.

Then I ran Adware Medic and it found a ton of stuff, and removed it all. Then I reinstalled Symantec and it’s running fine.

So…if you have this problem boot from an external and navigate to Folder name /volumes/Macintosh HD/private/etc/ and see if there is a launchd.conf file. Check out the contents to make sure you aren’t trashing something vital, then delete it.

Note: Adware Medic is now Malware Bytes and is available to download at http://www.4j.lane.edu/downloads/adware/

From: James Grubic, June 16, 2015

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Switching to 4jsecure Network

Click on the picture below to download the directions.
 

Join 4jsecure Mac

 

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Handheld Apple Remote controllers

I’ve seen several tickets about the handheld Apple remotes not working with their new laptops. All Apple remotes use infrared and the only current Apple device that uses infrared is the Apple TV.

Starting with these models, Apple did not include infrared receivers on their laptops. None of the handheld Apple remotes will work with these or newer models.

  • MacBookPro10,1
  • MacBookAir3,1
  • MacBook6,1

The Remote App for your iOS device

  • only works with iTunes
  • Home Sharing must be turned on with the same Apple ID on both devices
  • they must be on the same network

Note: The Satechi remote will not solve the request to run Powerpoint.
http://www.amazon.com/Satechi-MediaRemote-Bluetooth-Multi-Media-Control/dp/B00824948U

Question:
Will this remote work with PowerPoint presentations or only with Keynote?
Answer:
It won’t work with PowerPoint, and probably not Keynote either. The remote is just a cut-down bluetooth keyboard with only the media keys. If the media keys on your keyboard do what you want, then the remote will do it too. Otherwise it won’t.

From: Mary Hochberg, May 13, 2016

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Convert a .sparseimage to read only

Make sure you are working on the correct volume

In Terminal:

cd /volumes

cd {destination}

hdiutil convert -format UDRO Source.sparseimage -o Output.dmg

 

To determine the various options for hdiutil, type:

man hdiutil

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Secure erase on El Capitan

In Terminal:

diskutil secureErase 4 disk0
where disk0 is your internal drive

4 indicates the 3 pass Department of Energy standard

 

Note: There is much debate over whether or not this is necessary, but in the case of sensitive data it may be better to practice on the safe side.

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Phones

Quickly access 4J voicemail from your cell phone

You may find that you sometimes need to access your desk voicemail remotely, such as from your cell phone. I recently discovered a quick and easy way of doing this.

I added the entry below to my favorites on my iPhone and titled it 4J Voicemail. Obviously you’d want to replace EXTENSION and PIN with the correct numbers for your phone line. Each comma represents a pause of a second or so. Most cell phones should support this convention, or something similar.

541-790-4400,#,EXTENSION,PIN

I can simply tap that contact to hear any new messages I may have, from anywhere, without navigating the phone tree or entering my extension/pin.

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How to forward 4J your landline to another phone number

To begin call forwarding:

Get on your land line phone and and dial * 3 9 then the complete phone number that you want the calls transferred to.

For example, dial *39 541 1234567

Wait for the tone and then hang up.

To end call forwarding:

To ring at your desk again, get on your land line phone and dial **3.

The display will flash “Forward Cancel”

Notes:

  • This may only work on the newer phone systems.
  • The forwarded phone number, i.e., your cell phone number, will show up on their phone display.

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To record and set your out-of-office greeting in voice mail

For those of you with district voice mail, here’s how to set it up  for breaks.

To record your out-of-office greeting:
Dial into voice mail to check messages. Once the system answers, interrupt it by:
Press 3 for Phone Manager.
Press 1 for Personal Options.
Press 3 to record a personal greeting.
Press 3 to record and set your out-of-office greeting.

Once you record and save an out-of-office greeting, it will automatically start being used.

To turn off your out-of-office greeting:
Press 3 for Phone Manager.
Press 1 for Personal Options.
Press 3 to record a personal greeting.
Press 3 and wait to hear or rerecord your out-of-office greeting.
Press 4 to turn it off.

The message will be saved but will not be used until you turn it back on.

To turn on your out-of-office greeting:
Press 3 for Phone Manager.
Press 1 for Personal Options.
Press 3 to record a personal greeting.
Press 3 and wait to hear or rerecord your out-of-office greeting.
Press 5 to turn it on.

What happens when you get back?
The first time you check your voice mail box, it will remind you that your out-of-office greeting is on.
Press 4 to turn it off.
Press 5 to leave it on.

Thanks to Cathy Trimble, Telecom Support for this information.

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Changes to School Connects auto dialer

We’re in the process of switching over SchoolConnects dialer to a hosted solution.

The district is going to an off-site hosting of the dialer for attendance and broadcast calls.
The same company that does the dialer is going to host our calls at some point in the very near future.

Why are we switching? When the dialer is sending out the calls, it’s interfering with all the other calls. Some people have been getting ‘fast busy’ when attempting calls during heavy attendance call times.

What will happen when we switch? Hopefully, greatly reduced or eliminated ‘fast busy’ from too many calls being made. The attendance and broadcast calls will go out faster. Instead of calls taking an hour or two, all the calls should be done fairly quickly.

When we make the switchover, the big change that will be noticeable will be the URL for accessing the dialer. Instead of going to http://sisdial.lane.edu you’ll need to go to https://www.schoolconnectsweb.com/default.asp?eugene4j The web interface will be virtually identical to the existing system, so you will not have to learn a new system.

If you never login to the system, everything should work the way it has before. If you ever login to do a broadcast message, a couple of the options are slightly different, but otherwise it’s the same as what you’re used to.

There will be some training available next week. I don’t know the times right now. If interested, contact me at ‘dialer@4j.lane.edu’

Roger
morris_r@4j.lane.edu
x 7783

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School Connects Auto Dialer

The link for the school auto dialer (which broadcasts phone messages from the school to parents and staff) is

http://eugenesd.schoolconnects.com/

Check with Roger Morris for school user names and passwords.

A copy of the training manual, “SchoolConnects Basic Training Guide-Eugene SD 4J,” is on the Scratch Drive.

 

From: Mary A. Hochberg, June 4, 2014

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Why does an extension go straight to a generic voicemail?

This extension is a virtual line in the phone computer switch that is awaiting assignment to a staffer.
As yet no assignment has been issued for the new staffer so it remains VACANT.

Virtuals are lines that have a voice mail greeting but no phone device.

This line has no voice mail yet because it’s in a VACANT status.

The line is forwarded to the voice mail system so it will start giving the greeting once the new staffer activates their greeting.

When you call this extension you should get the voice mail system saying the extension does not answer.

 

From: Cathy Trimble, May 8, 2014

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Turning Call Forwarding On and Off

Call forwarding can only be changed from the desktop phone. It cannot be turned on or off remotely.

Directions can be downloaded here http://ns.lane.edu/sites/default/files/Setting_Call_Forwarding_on_Your_Telephone.pdf

“With our current phone system there is no way to cancel call forward all via remotely.
Maybe some day when our phone systems aren’t at End-of-life and our technology isn’t 20 years old.
If I am at my work station, you could call me and I could go into the PBX computer brain, and I could
cancel forwarding on your 7777 from my desk.
Cathy”

From: Cathy Trimble, June 4, 2014

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Printers and Copiers

Cold Reset on HP LJ 4250/4350 Series

To perform a cold reset:

  1. Turn the printer power off.
  2. Power on the printer and watch for the memory count to begin.
  3. Hold down the SELECT (Checkmark) button, when you see the memory count begin.
  4. Continue holding down the SELECT (Checkmark) button until all three printer control-panel lights flash once and then remain on. This might take up to 10 seconds.
  5. After the message SELECT LANGUAGE appears on the display, press the UP ARROW button or the DOWN ARROW button until COLD RESET appears on the display
  6. Press the SELECT (Checkmark) button. The printer performs a cold reset and then continues its power-on sequence.
  7. Check all I/O settings and reset any user-set printer configuration values.
NOTE: Before the I/O (LAN) settings can be reset to their correct values the embedded Jetdirect must first be renabled to make those options visible and available on the control panel of the printer. Renable it in the control panel settings then reset them to their correct values.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00270689

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Single sided printing to the Canon copiers with a Mac

Even if two-sided printing is turned off at the Canon copier, many of the Macs are still printing two sided.

To print single sided, set up a preset for the printer that changes the Print Style option under “Finishing” to “1-sided Printing” and then save the option as a Preset.

To go back to single-sided printing, just choose “Default Settings” as the Preset to use.

Mac Canon Sngle side printing

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Canon Printer Mac Address

To find the mac address of  Canon copier

— log into the copier with your browser (DNS or IP address)

— on the right side of the main portal, click on Settings/Registration

— go to Preferences, then Network Settings, then Ethernet Driver Settings

Canon Mac Address

 

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How to print to Copiers that require a Department ID – Mac

There two steps to this. The first part is only done once on each computer. The second must be done each time they print to that copier.

Setup on a Mac:

From System Preferences, go to Print and Scan, then select the printer.
Click on”Options & Supplies”
Click on Driver, and then scroll down to “Department ID Management.”
Put a check in that box and then click OK.

Printing on a Mac:
Start to print normally. When you get to the print screen, click on the drop down by “Copies & Pages” and then click on Special Features.
Click on Special Features
 

 

 

 

 

 

 

 

 

Click on Settings. A new window pops open.
Enter the Department ID and Pin and click on OK.
Enter Dept ID and Pin

 

 

 

Continue to print normally.

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Canon copiers need PCL kit for BIS and Via

The new Canon copiers can be used for BIS and VIA library software, but need a PCL kit.

There is a monthly cost involved:

40 series is $5.12/mo
62 series is $6.99/mo
C2225 ia $8.70/mo
C52 series is $8.38/mo

This can be requested from phil.burns@pacificoffice.com or mike.johnson@pacificoffice.com

Note: This cost runs for the life of the contract, even if it is no longer needed.

Revised: Mary Hochberg, June 24, 2015

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Scan and Send PDF Files from Canon Copiers

Instructions for Scanning a Document to a Digital File on Computer for the New Canon Copier/Printer/Scanner can be found here

http://staff.4j.lane.edu/~nelson_d/documentation/Scan_and_Send_PDF_Files_from_Canon_Copiers.pdf

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Add a better name for emails from new copiers

You can set a more friendly name by following these steps:

  • In a browser, log into the copier’s web interface
  • Click Settings/Registration in the right sidebar
  • Click Send in the left sidebar
  • Click Network Settings – E-Mail/I-Fax Settings in the list in the main body of the page
  • In the E-Mail Address field you can put a more descriptive name, followed by the email address surrounded by pointy brackets. For example:
    Awbrey Park Copier <DO-NOT-REPLY@lane.edu>
  • Click OK (you do not need to reboot the copier, the change takes effect immediately)

—David

Copier Email change

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Custom “from” name on Canon copier emails

  • In a browser, log into the copier’s web interface
  • Click Settings/Registration in the right sidebar
  • Click Send in the left sidebar
  • Click Network Settings – E-Mail/I-Fax Settings in the list in the main body of the page
  • In the E-Mail Address field you can put a more descriptive name, followed by the email address surrounded by pointy brackets. For example:
    Awbrey Park Copier <DO-NOT-REPLY@lane.edu>
  • Click OK (you do not need to reboot the copier, the change takes effect immediately)

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Canon Copier Answers

 

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POA moves copiers from building to building: charge to department budget

The district wants all moves to be done by POA. The reason, the liability of the copier being damaged. If you had someone else move the copier from Pathfinder to the new destination, and it gets damaged, then your department and 4j will be responsible. If you want the copier moved you will need to schedule a time for POA to do so, and the cost will come out of your department’s budget. If you have any other questions, you can email Matt Donley at donley_m@4j.lane.edu, or James Grubic at grubic_j@4j.lane.edu.

As of April 1, 2014, the cost was for a move was $200.

From: James Murray

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Canon copiers – FAX kits

There is a monthly cost involved:

62 series is $7.05/mo
40 series is $7.05/mo
C2225 is $10.16/mo
C52 series is $8.54/mo

This can be requested from phil.burns@pacificoffice.com or mike.johnson@pacificoffice.com

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HP Printer not connecting? Toner may be too low

ALSO, and perhaps most importantly…the newer Hp printers shut off all communication when the toner is too low.

From: James Grubic, April 11, 2014

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Resetting Brother Printers

Problem: Has anyone experienced Brother printers (HL2070N, HL5250dn) being difficult? I have had several in the past few days going haywire – resetting 169.xxx.xx.x.. IP via APIPA, constant “initializing” state, connection issues, etc.  I was able to fix one HL5250dn by resetting but the other 2 (one HL2070n and HL5250dn) simply will not cooperate.

Answer: Here’s how I reset the network card:

  1. Turn off the printer.
  2. Make sure the front cover is closed and the power cord is plugged in.
  3. Hold down the GO button as you turn on the power switch.  First all the LED’s will light up and then the STATUS LED will turn off.  Release the GO button and the LED’s will turn off.
  4. Press the GO button six times.  Make sure that all the LED’s light up to indicate the Network Card has been reset to its factory default settings
  5. Leave on for a few minutes and then turn it off and back on again.
  6. Check to see if it got its correct settings.

From Geoff Henderson and Monica Thompson, October, 31, 2013

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How to check on Air Print printers at another location

Here’s how to check on Air Printing at another location.

Go to your iPad’s Wi-Fi settings and then the “i” button next to the network you’re on. Delete what appears under search domains and type in school.intra.lane.edu, where school is the DNS location for the school you are checking. For example, for Madison, I would enter madison.intra.lane.edu

Now your iPad will see the printers that are being broadcast to devices as Madison.

To see the list of printers, open Notes, and try to print. The list of printers for that school (i.e., Madison) will show up.

Normally, you automatically get search domains that pertain to the building you are in presently but you can remove them and put in a search domain from another building to see what the people in that building are seeing

To revert back to your current location, go back to the Wi-fi settings and delete the entry. Now when you try to print now, it will update to your current location.

From: David Nelson and Mary Hochberg, May 2, 2014

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10.7 and higher; printer warnings

From https://discussions.apple.com/thread/3282272?start=90&tstart=0

…this issue first appeared with 10.6.8 due to changes made to CUPS where a function “backend SNMPsupplies” reported warnings rather than errors. For certain brands of printers this call resulted in the incorrect information being reported back to the Mac. While the CUPS organization released a patch to resolve this it seemed that Apple did not do the same and relied on the vendors to change their drivers.

One common workaround at the time was to modify the PPD for the printer so that the SNMP calls were not made. This is done by adding the line “*cupsSNMPSupplies: False” to the printers ppd file located in the /etc/cups/ppd. Note that you will need administrative privileges to perform this workaround.

Before showing the workaround I have to say that I have not heard this issue happening with Lion, but then the printers I support that had this issue on 10.6.8 have no official Lion drivers yet. Given that it only just started recently you would have to question what has changed for this to appear. Does System Preferences > Software Update > Installed Updates show any update around this time?

The following steps for 10.6.8 were posted by EFI in their Tech Ticker Alert, posted June 27, 2011.

For this example we will use ColorPrinter as the name of the printer affected by the 10.6.8 update.

  1. From the Finder menu choose Go, then Go to Folder…
  2. Enter /etc/cups/ppd in the Go to Folder dialog box and choose Go.
  3. Find the ppd named ColorPrinter.ppd. (This is the same name as the ColorPrinter in Print and Fax with a .ppd extension. )
  4. Drag the ColorPrinter.ppd to the Desktop.
  5. Open the ColorPrinter.ppd with TextEdit.
  6. At the end of the PPD add the following line exactly as written: *cupsSNMPSupplies: False
  7. Save the modified ColorPrinter.ppd to the Desktop.
  8. From the /etc/cups/ppd folder, move the original ColorPrinter.ppd to the trash. Authenticate when prompted.
  9. Drag the modified ColorPrinter.ppd from the Desktop to the /etc/cups/ppd folder. Authenticate when prompted.

Printing should now work as expected.

 

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How to Activate the USB port on Canon Copiers

From the copier:
Press the Settings/Registration hard key
Log in as administrator
Preferences
Display Settings
Store Location Display Settings
Memory Media – Switch to ON
Turn the copier off and back on

From a browser:
Log in as a System Administrator
Go to Settings/Registration
Preferences
External Interface
USB Settings
Check “Use USB Device”
Click on “Ok”
Click on “Restart Device”

From: Mary Hochberg, January 23, 2015

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How to Cancel a Windows Print Job

If the “cancel” or “x” button on the printer does not cancel the job, here’s what to do.

  1. Stop the printer from printing by turning it off or removing the paper tray.
  2. Cancel the job from the computer.
    1. Click on the Start button, then Control Panel, then Hardware and Sound, and then Printers.
    2. Double-click the printer that you are using.
    3. In the print queue, right-click the item that you want to stop printing, and then click Cancel.
  3. Since the printer may still have the print job in its memory, cancel the job from the printer.
    1. Unplug the power cord from the printer.
    2. Unplug the network cable from the printer.
    3. Count to 30.
    4. Plug the power cord back into the printer.
    5. Plug the network cable back into the printer.

From: Mary Hochberg, February 20, 2015

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Fax and PCL kit information for POA Copiers

Per Phil Burns of Pacific Office Automation.

1. Monthly costs for both Fax and PCL are for the life of the contract. The devices cannot be removed from the copier.

2. People who use Macs may not be able to fax directly from their computer. It depends on the driver for the copier.

From: Mary Hochberg, June 10, 2015

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District Networked Printers

The Google sheet with the networked copiers and printers can be found here.

https://docs.google.com/a/4j.lane.edu/spreadsheets/d/17dT0zFViGCOEdx7YtrhhBB9gKyEUAOXqjFvDbpy4us8/edit?usp=sharing

Notes:

  • This does not include ECCO printers or Spring Creek copiers.
  • Be sure to check the “last audit date” column for old or moved printers.
  • I’ll update the list around the first of each month.

 

From: Mary Hochberg, October 2, 2015

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Print Reversed Colors on Canon Printers

Here’s how to print a copy of a photo negative or microfiche with reversed colors (black text on a white background).

  • If a color printer, first change the settings to black and white. If a black and white printer, no changes are needed here.
  • In print settings on the copier, choose Options.
  • Scroll down to the last page.
  • Tap Nega/Posi.
  • Print the copies. The text will now be black on white.

To create a pdf that is black on white.

  • Follow the steps above.
  • Scan the printed copies to a pdf.

From: Mary Hochberg, November 6, 2015

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Dymo Printer Troubleshooting

Thank you for choosing Dymo. Our goal is to provide our customers with the highest quality and service. My name is Christopher and I will be assisting you in resolving this situation. Following are all the troubleshooting steps for the device itself to ensure the issue is not with the hardware:

1) Are the Labels Dymo Brand Labels and printing from the DYMO Label Software?

2) Disconnect the USB cable from the computer Is the blue light Flashing or Solid Blue? (Solid Means Labels are Loaded Properly; Flashing means the opposite is true. Next, please check that the USB cable is connected directly from the back of the printer, into the computer, and not into a USB hub or docking station.

3) There should be a hole/gap/space in between each label, is this hole on your left or right? It should be on the left, if not the labels are upside down

4) Is the Spool as tight against the labels as it can be? If not this is the issue

5) Is the Label Guide (gray slider, that slides left to right) as tight against the labels as it can be? If not this is your issue.

6) Attempt to clean the print head. Take the Faceplate off of the printer,
(Use this video for instructions on this step https://www.youtube.com/watch?v=3aVfonYEWAk)

then gently pull the lever, this should open the print head allowing you to see if any labels or debris is jammed. If so pull this out.

7) Remove the labels; put the cleaning card in where the labels were. Feed it through the printer about 10-12 times

If you do not have the cleaning card, lightly dip a Business or index card into rubbing alcohol)(do not use an alcohol wipe to wipe the roller, this will not resolve the issue)

8) After Cleaning, Reassemble the printer and labels using the knowledge from steps 3-5 then press the feed button once. If one label only comes out, the issue has been resolved.

9) Press and hold down on the form feed button, after about 5-10 seconds the blue light will begin to flash. Once the blue light begins to flash, immediately let go of the form feed button. The LabelWriter should be in self-test mode, printing labels with varying line patterns. Press the form feed button to end the self-test.

10) Next, check the power adapter and make sure that it has an output of 24 volts (24v). If it is less, than the wrong adapter has been connected to the printer and it’s not getting enough power.

From: Mary Hochberg, February 1, 2016

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Reset Password – Hp P2015

NOTE: A cold reset also resets all the HP Jetdirect settings as well as the printer settings.

Use the following procedure to perform a cold reset.
1. Turn off the printer.

2. Press and hold the Go button.

3. Turn the printer on, and continue to hold the Go button for at least 5 seconds, but not longer than 15 seconds. During this process, the Attention LED turns on.

4. Release the Go button.

NOTE: If both the Attention and the Ready LEDs turn on before you release the Go button, you must start the procedure again with step 1.

The printer’s LEDs begin cycling. The cold-reset process runs until completion, and the printer returns to the ready state.

http://www.fixya.com/support/t2316594-reset_hp_laserjet_p2015dn_factory

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LaserJet M506 Set Low Toner Threshold

http://support.hp.com/hk-en/product/hp-laserjet-enterprise-m506-series/7326621/document/c03953232/

**To make this change from the web interface, you must go to General -> Control Panel Administration Menu -> Manage Supplies -> Supply Settings -> Black Cartridge

You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-establish these settings when you install a new cartridge.
  1. From the Home screen on the product control panel, scroll to and select Supplies.
  2. Open the following menus:
    • Manage Supplies
    • Supply Settings
    • Black Cartridge or Color Cartridges
    • Very Low Settings
  3. Select one of the following options:
    • Select the Stop option to set the printer to stop printing when the cartridge reaches the Very Low threshold.
    • Select the Prompt to continue option to set the printer to stop printing when the cartridge reaches the Very Low threshold. You can acknowledge the prompt or replace the cartridge to resume printing.
    • Select the Continue option to set the printer to alert you that the cartridge is very low, and to continue printing beyond the Very Lowsetting without interaction. This can result in unsatisfactory print quality.

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RT - CIS Helpdesk System

Email addresses for RT queues

Here are the email addresses for each of the RT queues:

4jdesktop@4j.lane.edu

cistechrepair@4j.lane.edu

nethelp@4j.lane.edu

phones@4j.lane.edu

sis@4j.lane.edu (eSIS and Synergy)

zimbra@4j.lane.edu

4Jtechmaint@4j.lane.edu

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4jtechmaint queue for RT

If you have a projector bulb that needs replaced at one of your schools, you can now e-mail Ryan Ferguson at 4Jtechmaint@4j.lane.edu and he can do this for you.

Mary H,
If you see an “URGENT” request for bulb replacement, please change the desktop queue to 4jtechmaint and notify Ryan.

Ryan will be scheduling reoccurring projector cleanings at each school, but if you have immediate need of a projector cleaning, please use this RT e-mail.

Also,
If you have CIS Repair items that need delivered downtown or picked up and delivered to Bob and Brad, you can also request this using this e-mail.

Thanks

Scott Ehret

Revised: Mary A. Hochberg, January 22, 2015 (no techmaint staff at this time)

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SmartBoard and Notebook

How to stop Board Tools from auto-starting in Notebook 11.1

How to stop Board Tools from auto-starting in Notebook 11.1

You can delete (or move) /Library/LaunchAgents/com.smarttech.boardtools.plist

David Nelson

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Update to Notebook 11.4 required when OS updated

Just FYI, teachers are starting to update their OS on their own initiative. Today we ran into a problem where Smart Notebook would not open files.

Updating to Smart Notebook 11.4 seemed to fix it.

http://www.4j.lane.edu/downloads/notebook/Notebook-11.4-for-10.7-8-9.dmg

James Grubic

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Removing SmartInk

Here’s what you can do to get rid of it:

Open your hard drive
Open Library
Open LaunchAgents
Locate com.smarttech.ink.plist and drag it to the Trash
Reboot at your convenience

You can also send this as root via ARD:

launchctl unload -w /Library/LaunchAgents/com.smarttech.ink.plist ;
rm -f /Library/LaunchAgents/com.smarttech.ink.plist ;

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Synergy

Synergy Search Wildcards

These wildcards go into fields on any given screen.

 

* – will include that field in search results for reports

$ – doughnut chart

^ – pie chart

| – bar graph

% – non-empty value

= – empty value

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Synergy other browser open issue – clear cache

If you get a message saying that Synergy is open in another browser, there are two ways to solve the problem.

1. Close all open browsers and reopen them.

2. Clear the history cache.

From Louie:

In Firefox on a Mac, command+shift+delete is a shortcut to bring up the clear history dialog.

In Firefox on a Windows computer, use control+shift+delete.

Clear last 2 hours seems to do the trick, and it remembers your choice next time.

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Synergy Gradebook and Schedule changes

Hi, Everyone,

For teachers who have students moving from one section to another, grades can also be transferred in the following manner:
~Under the Grade Book tab, select Transfer Student Scores
~Select the section the student left (Copy From Class)
~Select the section the student moved to (To Class)
~A list of eligible students should appear in the Student box.  Select a student.
~Decide if there are particular scores you don’t want to copy.  If so, mark them as “Do Not Copy”.  Otherwise, click on “Copy Student Scores”.

Ronda followed this procedure this morning and was pleased with the quick results.

Hope this is helpful.

Cecelia Brands
Technology TOSA

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Printing Synergy Reports

yeah, some of the printers that i have at ATA print everything just fine, but when it comes to Synergy using Adobe, no go. I have had them switch to using Preview, and it is working a lot better.

 

dg


From: “Sunny Wood” <wood_s@4j.lane.edu>
To: “tsstechteam” <tsstechteam@4j.lane.edu>
Sent: Thursday, September 26, 2013 2:12:17 PM
Subject: [tsstechteam] Has anyone seen any trouble with printing Synergy reports with Adobe Reader?

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School front office staff can unlock StudentVue

Elementary secretaries, secondary registrars and principals are the only staff allowed to re-enable an account, since a school may have revoked StudentVUE access or computer privileges for various reasons.

I guess at this point you need to tell staff/students to contact the elementary secretary, registrar or principal to re-enable an account. If this becomes burdensome, I will ask the schools if they would like to broaden the access.

Debbie Phillips

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Synergy Gradebook: Assignments and Trimester 1 Final Information

Teachers,

If you are having difficulties seeing assignments today that you know were there last week and/or last night, don’t panic!  They are still in your grade book, but were most likely only checked for eligibility in Tri 1 Prog.  If you want these assignments to continue to count towards the full trimester grade (and I am guessing most of you will), please follow these directions:

Grade Book >> Assignments >> Grading Periods Tab

Find the Page Size Window, and click on 50 Assignments

On the right side of the screen, find the column titled “Tri 1 final” and click on the All box. 

Save by clicking on the “Save Grading Periods” button on the left side of the page.

Repeat this process for all of your classes.  You can stay on this page and scroll through classes in the “Class” drop down box.

Let me know if you are experiencing difficulties.

Cecelia

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Clearing browser cache fixes many Synergy error messages

Clearing browser cache fixes many Synergy error messages, including:

  • red text error message when trying to log into Synergy
  • an error box when trying to do the drop-down menu under the tree icon
  • an error box when clicking on TVUE from the POV_Main/Home screen

To clear the cache in Firefox:

Open the Firefox Preferences or Settings screen (on a Mac, this is the
Firefox menu, then Preferences.)

Click Advanced

Next to “Cached Web Content”, click Clear Now

Quit Firefox and open it again.

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When does Naviance sync with Synergy

Naviance is showing a blank field in the cum GPA field for all students. This needs to be correctly quickly as college letters for seniors go out soon.

—Mary

I’m looking into this, Mary. I had configured the extracts to include any calculated GPAs, but that appears not to be happening.

Notes:
1. For now I’m only automating uploads for Sheldon and South Eugene. We have it in the works to upload for the district, but that work hasn’t quite begun yet.
2. I haven’t found a way to automatically run GPAs, so schools should be running the GPA updater (Grading->Update GPA in the Synergy tree) by Thursday evening. The uploads run every Friday morning, so any calculated GPAs should be included at that time.

—Bruce King
CIS
Eugene School District 4J
541-790-7781

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Transfer Grades for the Same Teacher in Synergy

Another way to transfer grades for students who move from one section to another for the SAME teacher is to use the following steps:

  • Under the Grade Book tab, select Transfer Student Scores, and follow the prompts on the three pages.
  • If you need to transfer STANDARDS scores, please use the Transfer Standards Scores option under the Grade Book drop down menu.

Directions with screenshots can be found at http://www.4j.lane.edu/technology/is/synergy/teachervue-docs/#TOC-Grade-Book-Entering-Viewing-Grades

Cecelia
Updated: Mary A. Hochberg, November 19, 2014

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Why isn’t Synergy available on Tuesdays at 5 PM

Synergy upgrades and patches are run on Tuesday afternoons at 5 PM.  Email are sent to all staff when Synergy will be shut down.

“I’ve been asked by several folks if we would consider applying these patches and upgrades late at night and I thought it would be good to explain why we begin this work at 5:00 p.m.  It’s basically because Edupoint provides support up until 6:00 p.m. each business day.  By beginning the work at 5:00 p.m. it gives us an hour-long window to perform maintenance tasks so that if something goes wrong we still have technical support available from Edupoint.  The hope is that any problem will manifest itself early enough that we can still call and get support.  Otherwise, we’re essentially down until the next day.

I know it can be inconvenient, but we felt it was important to have help available to us if we needed it.  We won’t be taking Synergy down every Tuesday.”

From: Garry McCready, April 15, 2014

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Synergy to Mailman Parent Mailing List

Changes made to parent email addresses in Synergy sync to the Mailman Mailing list for the school. Changes take effect at 1:30 each morning.

If a parent doesn’t show up, Roger can check to see if it is of the problem ones.

From: Roger Morris, November 13, 2013

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iPad logs out Synergy users after an inactivity period

When someone is logged into Synergy (TeacherVue, AdminVue, StudentVue) on an iPad and the iPad goes to sleep, it will disconnect the user from Synergy also. They will need to log back in.

“We are all in agreement that this is an iPad “sleep” function and not Synergy.
We don’t have separate settings for mobile apps and regular computer screen locks.

From: Ruth Mann May 23, 2014

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Problem with Mass Assign Comments in report cards

We need to let you know of a bug that has been discovered in Elementary Report Card data entry. Any teacher who has developed a comment bank will not be able to use the Mass Assign Comment screen (step 11 of the attached document) to add comments to their entire class. However, you will still be able to add previously or newly created comments to individual students on the mark entry screen (step 9 of the attached document). Synergy Elementary Report Card for Teachers.pdf

Edupoint is aware of this issue and is working on it but we will not have a fix in time for grading. This issue is problematic for all clients in Oregon.

Please let us know if you have any questions.

Thank you,

From: Ruth Mann (and Garry McCready), June 5, 2014

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URLs for TeacherVue, AdminVue, etc

The iOS apps for Synergy are free apps in the Apple App Store.
Edupoint apps are here: https://itunes.apple.com/us/artist/edupoint-educational-systems/id412050330

Android versions are available in the Google Play Store.
https://play.google.com/store/apps/developer?id=Edupoint+Education+Systems&hl=en

AdminVue https://sis.4j.lane.edu

TeacherVue https://sis.4j.lane.edu

ParentVue https://pv.4j.lane.edu

StudentVue https://sv.4j.lane.edu

User Documentation can be found here:

 

From: Mary Hochberg, August 28, 2014
Last Updated: Mary Hochberg, February 21, 2017

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How To Get Lists Of Student User Names

Lists of student user (email) names are available in Synergy from the registrar or school secretary. It is not available in TeacherVue.

To get the list, go to EUG folder, click on Student, then Reports, then List and look for U-ST102. The report is run  by homeroom so if it is for secondary we need to be sure they have updated their homerooms.

Student User Name List

From: Ruth Mann, September 4, 2014

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Who Can Change StudentVue Access?

I just confirmed those people who can change a student’s access to StudentVue in Synergy. Those are:

  • Principals
  • Assistant Principals
  • Secretaries
  • Registrars

Teachers and counselors cannot change a student’s access to StudentVue, even if it looks like they can. The change will not take effect.

From: Mary Hochberg via Debbie Phillips, April 1, 2015

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Elementary Student User Names and Passwords

In Core Synergy, the student’s user name is under the Demographics tab and the field is labeled “email.”
Mealtime passwords are in the Documents tab.

Teachers do not have access to Core Synergy but can still find this information in TeacherVue. Just like in Core Synergy, the user name is the email name under the Demographics tab and the Mealtime password is under the Documents tab.

There is both a pdf and video on this page http://www.4j.lane.edu/technology/is/synergy/teachervue-docs/ The document is called “Viewing a Student’s Demographic, Family, and Emergency Contact Info.”

Elementary student passwords are reset in ldap from Mealtime each morning, about 6 AM.

From: Mary Hochberg, May 26, 2015

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TSS Administration

Reserving the Department Prius

I’ve created a new system calendar ‘cis_prius’. 
 
2 ways of reserving the car.
1.  search for a calendar share belonging to  ‘cis_prius@4j.lane.edu’     Then, just use the zimbra calendar app to schedule time.
2.  invite  cis_prius@4j.lane.edu to an appointment via the ‘advanced’ appointment entry.  IF there are no conflicts, the invite will be automatically accepted.
 
Roger

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iT3 Schools

To find out which schools are in iT3, go here http://www.4j.lane.edu/technology/instructionaltech/grantsprojectspilots/it3/ and look on the right.

Here’s the actual list:

North Region:
Awbrey Park Elementary School
Madison Middle School
Spring Creek Elementary School
Howard Elementary (Phase II)

Sheldon Region:
Cal Young Middle School
Monroe Middle School
Sheldon High School

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Monthly Mileage Reports

• The new fax number is 7773.

• Try to get forms turned in by the 10th of each month. Primary reason is that if they aren’t processed by the 15th, then they will not make it on your next paycheck. This gives time for everything else needed to happen.

• I don’t mind if you anticipate ahead and include days up to the 15th.

• Mileage can be turned in at any time.

From: James Grubic, March 11, 2014

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Information Security – HIPAA, CIPA, COPPA, FERPA

As we’ve been editing the “What does a TSS need to know?” document, it occurred to me that some of the federal laws and regulations at work behind the scenes may not be clearly understood, particularly by new staff.

There are 4 big ones to know and they are described in detail in the Wikibooks article below. I’ll summarize some of them briefly as well.

HIPAA – Health Insurance Portability and Accountability Act. Gives parents rights to their student’s information, and governs how school health services share their data.

CIPA – Children’s Internet Protection Act. Requires the use of web filters on school computers. Without it we lose funding from eRate.

COPPA – Children’s Online Privacy Protection Act. Federal law that prevents collection of online data from persons under 13 years of age. This is why Apple requires you to be 13 years old before you can obtain an Apple ID.

FERPA – Family Educational Rights and Privacy Act. Prevents disclosure of information on grades or behavior to anyone other than the student or parent.

http://en.wikibooks.org/wiki/Information_Security_in_Education/Security_Regulations

 

From: James Grubic, June 9, 2014

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Lawson to ldap import times

Changes made in Lawson (new staff, address changes, email, etc.) are imported to ldap three times a day: 5:15 AM, 11:15 AM, and 2:15 PM.

 

From: David Nelson, August 6, 2014

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Laptop and Toner Cartridge Recycling

I am working on arrangements to deal with some of the byproducts of technology usage…dead laptop batteries and depleted toner cartridges.

Rapid Refill is offering to place a bin at your school if it doesn’t already have one, then pick up those cartridges monthly (or some other reasonable time frame). To participate, I will need you to opt-in for your school. Provide me with your school name and the room number/location where you will have the bin placed. On certain types and models of cartridges, your school will get a credit. You do not need to buy cartridges from Rapid Refill to participate.

Batteries Plus is offering to take depleted laptop batteries. If you have a box full, you can simply drop them off at their Coburg Road location. If you are ordering from them, you can request a delivery and they will pick up the recyclables at that time.

Let me know if you have any questions. For some time we have struggled with this issue, and now we have clear options available.

From: James Grubic. August 7, 2014

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Microsoft Office for Mac Standard 2011

Here’s the links to order Microsoft Office for Mac Standard 2011 from OETC. Remember, we must order from OETC unless they don’t carry what we need.

There are two parts that you can order: the media (disc) and the license. If you already have an OETC disc for Microsoft Office for Mac Standard 2011, you don’t need to order another disc.

License: https://store.oetc.org/item/ms30013l+
Microsoft Office for Mac Standard 2011 – License – 1 PC – Select – Mac – All Languages
OETC Part: MS30013L* MFG SKU: 3YF-00294

Media: https://store.oetc.org/item/mswah30013cd-s
Microsoft Office for Mac Standard 2011 – Media – WAH, Student – Campus, School – DVD – Mac – English – Latin America, North America
OETC Part: MSWAH30013CD-S MFG SKU: 3YF-00050

In most cases ordering the Media (DVD) is not required as we have installers hosted locally.

From: Mary A. Hochberg, September 30, 2014

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Microsoft Office for Windows Standard 2013

Here’s the links to order Microsoft Office for Windows Standard 2013 from OETC. Remember, we must order from OETC unless they don’t carry what we need.

There are two parts that you can order: the media (disc) and the license. If you already have an OETC disc for Microsoft Office for Windows Standard 2013, you don’t need to order another disc. If you are ordering many licenses, it is a good idea to order one set of media so you have updated software and licenses.

License: https://store.oetc.org/item/ms100057l+
Microsoft Office Standard 2013 – License – 1 PC – Select, Select Plus – Win – All Languages
OETC Part: MS100057L*     MFG SKU: 021-10282

Media: https://store.oetc.org/item/ms100057dvd
Microsoft Office Standard 2013 – Media – volume – DVD – Win – English – 32/64-bit
OETC Part: MS100057DVD     MFG SKU: 021-10112

From: Mary A. Hochberg, September 30, 2014

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External DVD drive

In case any of you are in need of an external DVD drive, here is one that Kellyclare and David have tested….fairly cheap at $36.

Here is the link to the Samsung Optic Drive that works with Macbook Airs:

It is currently around $36 with free shipping.

Samsung USB 2.0 Ultra Portable External DVD Writer Model SE-218CB/RSBS

Remind users to throw out the software that comes with the drive, as it is not needed.
After they plug in the drive with a disc it will appear on the desktop as it would with an internal drive.

Set the Region Code to 1 and you are ready to go.

From: Kellyclare Gardner, January 21, 2015

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Purchasing Laptops For Administrators

Any Admin computer (PC or Mac) is purchased downtown, not by school funds. The admin chooses from the list of choices, then places the order with Mandi Hanson.

Any staff member computer needs to be from the grid as well, but the order is placed by your school and paid for by your school. ESS orders go through Mandi still.

Contact Mandi for the current list of choices.

From: James Grubic, February 10, 2015

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Battery Ordering Procedure and Specs

There has been some confusion due to Apple using the same computer model numbers across devices and the batteries aren’t the same. A1278 and A1286 come to mind. Here’s a pdf to match Computer Model ID with the Battery Model Number.Battery Purchases

Page 1 is a table that shows which model uses which battery.
Page 2 contains info on when you need to place the order through Mandi, and when your school needs to order.

In general you need to make sure that your computer’s Model ID (MacBook5,1) matches up with the battery model number (A1280). If these numbers do not match, please contact me and we’ll figure out which battery is correct for your device. Always check the Model ID.

We are also unfortunately finding that Batteries Plus has a really small selection and the currently approved alternative is Anker. The third alternative is NewerTech.

Contact James Grubic if your battery is not on the list.

From: James Grubic, February 20, 2015

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Voice and Sound Systems

Voice Enhancement Systems

Both Holt and Chavez have the same voice enhancement setups. These are line-of-sight systems and the receiver in each classroom needs to be out of sight of the surrounding rooms. Each teacher has a lavalier microphone and a handheld microphone.

Problems with broken wiring in the ceiling or moving the receiver are sent to Facilities in a work order.

Our customer service rep for the Lightspeed Voice Enhancement systems is

Reid Hansen
Classroom Audio Consultant
Lightspeed Technologies, Inc.
435.535-6998 Direct cell
800.732.8999 Main
503.217.6196 Fax
reid.hansen@lightspeed-tek.com

Lightspeed Classroom Audio
Your Voice. Their Mind. A Clear Connection

 Updated by Mary A. Hochberg, November 24, 2014

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No sound through headset

Are students not hearing sounds when using headsets? Here’s a quick way to switch from internal speakers to headset.

Hold down the option key while pressing the sound icon on the top menu bar. Click on headset for “Output.”

Please note that this must be done before logging into the Oaks Secure Browser.

Sound Options

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Sound problems when doing Oaks tests

Here are the two most common issues involving sound and Oaks.

1. Before starting the Oaks browser, make sure the sound output to switched to headset/headphones. https://blogs.4j.lane.edu/tsstechteam/faqs/no-sound-through-headset/

2. During the actual test, hold down the control key when highlighting the text to be read aloud. Menu options should pop up for reading or printing.

Oaks speak print options

Control/click on an area that contains text. A pop-up menu will appear with “Speak” options.
Students who select and control/click a portion of text will be presented with the option to listen to the selected test. This feature is primarily used with reading passages.
Select (click) the desired Speak option and the text will be spoken aloud. As words are read aloud, the text on the screen will also be highlighted.

 

From: Mary Hochberg and Oaks Test Administrator User Guide (http://www.ode.state.or.us/wma/teachlearn/testing/admin/oaks_ta_userguide_1314.pdf), May 9, 2014

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LightSpeed Classroom Audio Systems – Summer Care

As we move toward the end of the school year, here are a few tips for summertime care of the systems:

1. Charge the microphone batteries fully (8-10 hours, remember to turn off the microphones) after the last day of use.
2. Disconnect the microphones from the charger.
3. You do not need to remove the batteries.
4. You may unplug the systems from the wall power outlet to conserve electricity.
5. Store systems and mics in a place where they will be safe from damage while summer projects/cleaning might take place.
6. The batteries will hold a residual charge over the summer, and will only need to be charged up overnight before the first day of use.
7. If there will be construction and/or renovation in a particular area or room, some type of bag or covering for the amplifier or the REDCAT will help protect the components.

At the beginning of the next school year:

1. Remove any type of bag or covering for the amplifier or the REDCAT, if used.
2. Plug the system back in (if it was unplugged over the summer).
3. Fully charge the batteries again (8-10 hours).
4. The system is now ready for use.

You may have the individual teachers perform these simple maintenance steps. If you prefer to do them yourself, you may wish to keep track of the systems and room numbers on a spreadsheet.

 

From: Geoff Henderson and James Southard, of Lightspeed, May 14, 2014

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Lightspeed Campus Coordinator program

To enroll in the Campus Coordinator program, all you do is complete an easy online tutorial, http://lightspeed-tek.com/tutorials/Campus_Coordinator/player.html you’ll then receive certification and receive a kit with spare mics, cradle charger and other items. There’s no charge for this, and is great to have for minor troubleshooting.

This way, for example, if a mic needs to be replaced, you have one to give to the teacher until the replacement arrives. Any school with 10+ systems is eligible for this. Geoff Henderson enrolled for his (4) schools, if you wanted to talk to him about it.

Contact Karen Biondo to enroll.

Classroom Audio Consultant
Lightspeed Technologies, Inc.
503.679.4243 Mobile
800-732-8999 Main
503-684-3197 Fax
karen.biondo@lightspeed-tek.com

From: James Grubic, January, 2014

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Windows

BIS System for Windows

BIS is a terminal based program that schools use to track student and staff attendance. It is an older system, only runs Windows, and only prints to HP printers. Mike Pilandri in Financial Services provides tech support for it. You can find the zip file in the Scratch drive under Windows.

From Mike:
Copy the MS320 folder within to C:\, so you end up with  C:\MS320, then create a shortcut to MS320W32.EXE on the Start Menu or other convenient location.

If you put the folder under Program files, Windows may complain about security when it’s run by non-Administrators.

Note: Be sure that the first time you run the program, you right click and select “run as an administrator.”  Otherwise, each time you run the program, it will pop up a warning.

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The Lawson Portal does not support this browser: Netscape

The error message is:
“The Lawson Portal does not support this browser: Netscape.”

The fix is:
In Internet Explorer, go to the Lawson webpage.
At the top of the Internet Explorer window, click on Tools, then “Compatibility View” This will put a check mark next to it.
Quit Internet Explorer, then go back into Lawson. It should work now.

If it doesn’t, go to Internet Explorer/Tools/Compatibility View Settings and add the Lawson website manually.

*****

Details from David Nelson:
Internet Explorer 11 does not specifically identify itself as IE to web servers anymore, unless it’s in compatibility mode.

Its default identification is something like this:
Mozilla/5.0 (Windows NT 6.3; Trident/7.0; rv:11.0) like Gecko

In compatibility view it identifies itself as IE 7.
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.3; Trident/7.0; .NET4.0E; .NET4.0C)

Web applications that specifically sniff for Internet Explorer get confused and think its a different browser.

More here:
http://blogs.msdn.com/b/ieinternals/archive/2013/09/21/internet-explorer-11-user-agent-string-ua-string-sniffing-compatibility-with-gecko-webkit.aspx

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How to clear cache on Windows computers

Internet Explorer 8 and higher

  •  From the Tools or Safety menu, select Delete browsing history
    ( If the menu bar is hidden, press Alt to make it visible)
  • Uncheck Preserve Favorites website data, and select:
    – Temporary Internet files or Temporary Internet files and website files
    – Cookies or Cookies and website data
    – History
  • Click Delete

Internet Explorer 7

  • From the Tools menu in the upper right, select Delete Browsing History
  • To delete your cache, click Delete files
  • To delete your cookies, click Delete cookies
  • To delete your history, click Delete history
  • Click Close, and then click OK to exit.

Firefox

  • From the Tools or History menu, select Clear Recent History
  • If the menu bar is hidden, press Alt to make it visible
  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything
  • Click the down arrow next to “Details” to choose which elements of the history to clear
  • Click Clear Now
  • (The shortcut to this is command+shift+delete)

Chrome

  • In the browser bar, enter
    chrome://settings/clearBrowserData
  • To select the time range that you want to clear, click on the drop down next to “Obliterate…”
  • To clear your entire cache, select the beginning of time.
  • Select the items you want to clear (Clear browsing history, Clear download history, Empty the cache, Delete cookies, etc.)
  • Click Clear browsing data.

 

Original Source: http://kb.iu.edu/data/ahic.html

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Windows XP End of Life

Regarding Windows XP*, in the short term please tell staff:

– make sure antivirus is installed and up to date
– make sure firewall is active and on
– make sure SP3 is installed and updated**
– use Firefox whenever possible

PLEASE MAKE SURE YOUR SCHOOL WINDOWS COMPUTER INVENTORY CORRECTLY SHOWS STAFF OR STUDENT. This will be an important bit of information in future decision-making.

Clearly, we will be put into a position where we recommend upgrades and that may not be possible given individual situations.

I am advocating the formation of a committee to look at this issue. I should have more info soon.

* Windows XP:
To find out if you are running Windows XP, go to http://amirunningxp.com

** To find out which is Service Pack it has:
— click on the Windows Start icon
— right click on “My Computer”
— click on “Properties”

It will show you which OS and Service Packs are installed.

From: James Grubic and Mary Hochberg, April 14, 2014

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Remotely Connect to a Windows Computer

I used Meraki Remote Desktop and Remote Desktop Connection on my Mac to connect to Windows computer and fix a problem.

Remote Desktop Connection is part of Microsoft Office and can also be downloaded at http://www.microsoft.com/en-us/download/details.aspx?id=18140

Download and install Remote Desktop Connection.
Log into Meraki.
On the left side of the screen, click on Desktop.
Select the computer you want to control.

The first time you try this, you may get this message. Choose Remote Desktop Connection, then check “Remember my choice..,”
Choose RDC

 

 

 

 

 

Another window will pop open with the IP address of the computer. Click on Connect.

RDC for Mac

 

 

Another window will pop open with the desktop of the remote computer. Now you can control it as though you were sitting in front of it.

When you are done with the computer, close the window, then click on “disconnect” in Meraki.

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Microsoft Virtualization App for Lawson on Macs

This program allows Mac computers to connect to Lawson via a Windows computer at the Ed Center. Complete directions can be found on the Scratch drive. The file name is in the Windows Installers folder and called Microsoft Virtual App.pdf

The program is easy to install and use and even puts a shortcut on the user’s dock.

Note:

Microsoft updated their Remote Desktop program for OS X today. I have updated our install package:
http://www.4j.lane.edu/downloads/Virtualization/Microsoft%20RDP%20Installer%20-%20Mac/Microsoft%20Remote%20Desktop%20for%20Lawson.pkg

As in the past, please bear in mind that this installer includes the settings that point you to the right server, and consequently it will over-write any existing settings you may have in Remote Desktop. So if you have a an extensive list of servers that you don’t want to re-add, don’t run this on your main computer.

If you install this on a staff member’s computer, please send their name to Rory O’Neal in Network Services.

Trouble-shooting:
If, after installation, you see a ? on the dock where the app should be, run Software Update until all are done, restart the computer, then reinstall the app.

Note: Documentation revised to include setting up default printer.

From: Rory O’Neal August 21, 2014
Revised: Rory O’Neal October 14, 2014
Updated: Mary Hochberg, October 31, 2014
Updated: Rory O’Neal November 4, 2014
Updated: David Nelson, December 10, 2014

 

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Alternate Ways To Do Warehouse Orders

Many of you that are running IE 11 experienced issues when trying to enter a Warehouse order through Requisition Self-Service.

The steps needed to reconfigure your browser for it to work and quite complicated.
Alternate Way 1
In the meantime a work around has been implemented.
SNAGIT

When you now click on “Order Warehouse Items” as shown above, a new browser window will open and allow you to enter your order. See the screen shot below.
SNAGIT2

The only difference you will notice is when you are finished, you must click on the red X in the top right corner. If you click the gray one below, it will log you out of Lawson and you’ll need to reenter your username and password to get back in.

Alternate Way 2

To order paper while problems with your access are being worked on, please email bell_r@4j.lane.edu with the following details:

School name

Item #

Quantity

Full account #

We hope this will resolve the issues you’re having with ordering warehouse items

 

From Terry Pickering and Simone Sangster, August 29, 2014

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Buy Windows Licenses from OETC

This is the information on ordering Windows 7 Professional from OETC as of 10/26/16. You need to buy the Windows 10 upgrade licenses. The invoice from OETC includes downgrade license keys for Windows 7, Windows 8, and Windows 10. 

Here is the upgrade license that comes with the Windows downgrade keys:
 
https://store.oetc.org/item/ms5018l+
 
Windows 7 Pro 64-bit media:
 
https://store.oetc.org/item/ms5009-64cd

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Java on Windows Computers

The new versions of Java on PC do not allow the authenticator to run by default due to increased security settings.

If you go to the http://www.4j.lane.edu/downloads/java folder there is the latest version of 6v45 that doesn’t have this problem, and they also don’t freeze up the authenticator on ethernet. On 64 bit Windows 7 machines I install both the 32 bit and 64 bit version to maximize compatibility.

From: James Grubic, September 11, 2014

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Microsoft Office for Windows Standard 2013

Here’s the links to order Microsoft Office for Windows Standard 2013 from OETC. Remember, we must order from OETC unless they don’t carry what we need.

There are two parts that you can order: the media (disc) and the license. If you already have an OETC disc for Microsoft Office for Windows Standard 2013, you don’t need to order another disc. If you are ordering many licenses, it is a good idea to order one set of media so you have updated software and licenses.

License: https://store.oetc.org/item/ms100057l+
Microsoft Office Standard 2013 – License – 1 PC – Select, Select Plus – Win – All Languages
OETC Part: MS100057L*     MFG SKU: 021-10282

Media: https://store.oetc.org/item/ms100057dvd
Microsoft Office Standard 2013 – Media – volume – DVD – Win – English – 32/64-bit
OETC Part: MS100057DVD     MFG SKU: 021-10112

From: Mary A. Hochberg, September 30, 2014

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How to Cancel a Windows Print Job

If the “cancel” or “x” button on the printer does not cancel the job, here’s what to do.

  1. Stop the printer from printing by turning it off or removing the paper tray.
  2. Cancel the job from the computer.
    1. Click on the Start button, then Control Panel, then Hardware and Sound, and then Printers.
    2. Double-click the printer that you are using.
    3. In the print queue, right-click the item that you want to stop printing, and then click Cancel.
  3. Since the printer may still have the print job in its memory, cancel the job from the printer.
    1. Unplug the power cord from the printer.
    2. Unplug the network cable from the printer.
    3. Count to 30.
    4. Plug the power cord back into the printer.
    5. Plug the network cable back into the printer.

From: Mary Hochberg, February 20, 2015

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Windows Deployment Server

For those of you using, or getting ready to use, WDS for capturing and deploying images, please make sure to follow this best practice.

When creating a new image, keep the images organized by placing them in an image group for the location you are imaging at (i.e., SEHS, NEHS, Kelly, etc) so they are easy to find during the deployment process. I am also using Windows Backup Services to back images up for disaster recovery purposes, and keeping the images organized will help with the restoration process when\if needed. If an image group does not exist for your campus location, please contact me so I can create it.

WDS groups

From: Rory O’Neal, March 9, 2015

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MS Word for Mac does not have “enable editing”

Some of the documents coming from the Ed Center are forms that were created in Word for Windows. The documents are locked except for the fields to be filled in.

The problem is that MS Office for Mac 2011 and earlier does not have the same levels of security as the Windows version. Mac users are unable to fill out the forms in Word.

Since Word for Windows 2010 does have a option to save files as pdfs, it may be possible to fill it out in either Preview or Adobe Reader. This is untested, however, so please let us know if it does work.

More information can be found here:
http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/does-word-for-mac-2011-have-an-enable-editing/08cf67df-c232-44ce-a97d-4056b1f3afe9

 

From: Mary Hochberg, April 9, 2015

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Zimbra on Internet Explorer Looks Odd

Does your Zimbra interface (when composing a message) look like this picture?

New Zimbra on Lawson IEIf so, that problem comes on up all computers that have Explorer configured for compatibility with Lawson.

The compatibility mode needed for Lawson causes Explorer to render pages the way it would have in a much older version, which breaks a lot of newer interfaces such as Zimbra’s.

In those cases it’s usually best to use Zimbra in a different browser such as Firefox or Chrome.

From: David Nelson, August 19, 2015

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Instant Messenger for Windows 7

I’ve had another round of requests for Instant Messengers for Windows computers.

I looked into both Pandium and Pidgin as instant messengers for Windows 7 computers. While Pandium still works, it hasn’t been updated in three years. The Network Services department (and me on my Windows computer) are using Pidgin, which is still actively being updated.

The link that you want to use for Pidgin is this one:

https://sourceforge.net/projects/pidgin/files/Pidgin/2.10.12/pidgin-2.10.12-offline.exe/download
It will take a few minutes to load.

The first time you run it, it will prompt you to create an account. This screen shot has the settings that you will need.

Pidgin2

From: Mary Hochberg, May 13, 2016

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Zimbra

How to use mail filters

http://www.zimbra.com/how_to/managing_your_account_using_filters.html

How do I create a filter?

To create a new filter from an email message:

1. Right-click on the message, and choose New Filter.

 

The Edit Filter dialog displays with From and Subject set with the information from the selected email message.

 

2. Enter a name for the filter in the Filter Name field.

3. Change any filter conditions and actions necessary using the drop down menus in the Edit Filter dialog.

4. Click .

 

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Zimbra Vacation Auto-Responder

  1. Preferences Tab
  2. Mail Preferences
  3. Tick “When message arrives Send auto-reply message
  4. Fill in desired auto response
  5. Tick Start on/End on dates and configure appropriately
  6. Save

zimbra vacation

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Zimbra Calendar – Move Entries to Different Calendar

1. in ‘calendar’, create a new calendar.
2. in the old calendar view, select ‘list view’. select all the entries, then
click on the ‘move’ icon. In the dialog that pops up, select the new calendar
to move them to.

 

via Roger Morris

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Email addresses for RT queues

Here are the email addresses for each of the RT queues:

4jdesktop@4j.lane.edu

cistechrepair@4j.lane.edu

nethelp@4j.lane.edu

phones@4j.lane.edu

sis@4j.lane.edu (eSIS and Synergy)

zimbra@4j.lane.edu

4Jtechmaint@4j.lane.edu

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How to Select all Messages in a Zimbra folder, not just the ones you can see

This is great for deleting thousands of messages at once. The pdf is here Zimbra Select all

Zimbra Select all

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Firefox/Zimbra shows only background and loading icon keeps spinning

Here’s the latest fix, from Mike Pilandri via Roger Morris.

In Firefox, go to Help/Troubleshooting Information, then click on “Reset Firefox” in the upper right corner of the screen. It will reset and close Firefox and then restart Firefox and import all your settings.

Note! This works fine on Windows computers. On Macs, you will need to reset the home page, downloads location, and possibly other settings including pop-up blockers, etc.

*****

Most calls this morning (and many of the tickets that I see) are about the Firefox/Zimbra issue. Here’s what I have found so far that works. Start with number one and work your way down the list. These work on both Mac and Window computers.

  1. Clear all History in Firefox, quit Firefox, log out of computer user account. Go back in and everything might work.
  2. Quit Firefox, go back to the Zimbra log in screen, under “Version:” choose “Standard (HTML)” Log into your Zimbra account. Log back out. Then log back in using the default Version.
  3. Go to Bookmarks/Show all Bookmarks. Click on the star and choose “Back up Bookmarks.” Go to user/Library/Application Support and delete the Firefox folder. Open Firefox, don’t import anything, go to Firefox/Bookmarks, click on the star and “Restore” to restore their bookmarks. You will also have to reset their home page(s), download location and privacy settings.

Short term, they can use either Safari or Internet Explorer to get to their email. Neither of those are having problems.

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Link to 4J District Calendar

Here’s the link for the 4J School District Zimbra calendar. It’s a public link so anyone can see the calendar.  http://bit.ly/4jcalendar

To add it to the Zimbra calendar tab, click on the Add calendar icon next to the word Calendar. Then add the calendar

Create new Calendar with URL

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Add a better name for emails from new copiers

You can set a more friendly name by following these steps:

  • In a browser, log into the copier’s web interface
  • Click Settings/Registration in the right sidebar
  • Click Send in the left sidebar
  • Click Network Settings – E-Mail/I-Fax Settings in the list in the main body of the page
  • In the E-Mail Address field you can put a more descriptive name, followed by the email address surrounded by pointy brackets. For example:
    Awbrey Park Copier <DO-NOT-REPLY@lane.edu>
  • Click OK (you do not need to reboot the copier, the change takes effect immediately)

—David

Copier Email change

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Mailto: or email links in Firefox open in Zimbra

Enter the following in the address bar: about:config

Search for “gecko.handlerService.allowRegisterFromDifferentHost” -> double-click it to set it as “true”

Click on Tool -> Web Developer -> Scratchpad

Paste the following into the window that opens: javascript:window.navigator.registerProtocolHandler(“mailto”,”https://mail.4j.lane.edu/?view=compose&to=%s”,”Zimbra”);

If you get “Exception: illegal character” when you try to paste in the scratchpad, it is because the quotation marks are being automatically converted to curly quotes. After pasting the text into the scratchpad, delete and re-type each quotation mark.

Click menu: Execute -> Run

In the main Firefox window, you will see a dropdown request below the menu bar. Click yes to allow the addition of Zimbra links.

Open Firefox Menu -> Preferences -> Applications

Find ‘mailto’

In the mailto dropdown box, for Content Type, select “Zimbra” for the Action

Once complete, enter about:config in the address bar again

Set gecko.handlerService.allowRegisterFromDifferentHost to “false” with a double-click.

Mailto links or email links from websites should now open in Zimbra.  Make sure you are logged in to Zimbra before clicking on the mail link, then a new email will open with the address in the To: line.

From: Kathy Reed and David Nelson

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Mail Server blocks all except local IP addresses

We put a block on the mail server to all addresses except for most of the local ones. I’m sure there are one or two that we may have missed.

If anybody reports problems trying to connect to Zimbra from home, get their IP address from home and we can add it to the allow list. If they can’t figure out their IP address, I’d need to know the approximate time they attempted to connect (at least within 5 minutes) and their internet provider.

Have them go to this site: http://ns.lane.edu/myip

This gives an accurate reading of IP addresses.   We have found at least one provider seems to be doing some public IP magic and has 2 public addresses for users.  This will show what their public IP address is from 4J point of view.  

The provider is unimportant, we can see what provider they use from their IP address.

Regardless if we block the IP for direct access, it will still work to make a connection to the VPN and then connect to zimbra.

If anybody is traveling to foreign countries, VPN connection will be the only way for them to access Zimbra.

Roger
morris_r@4j.lane.edu
x 7783

 

Revised: Mary A Hochberg, November 18, 2014

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How to link another calendar program to your Zimbra calendar

The simplest way to manage multiple calendar programs is to enter your work items on your 4J Zimbra calendar, then link your Zimbra calendar to your other program (Outlook, Calendar, etc.)

For example, to have your Zimbra items show up in Outlook,  get the url for the calendar from Zimbra.

Right click on the calendar name on the left side of the screen. Then click on share and right click on the url for the ICS calendar and click on “copy link location.”)

In Outlook, right click on My Calendars/Add Calendar/From Internet and paste the url. Click on okay and accept everything else.

Now, any changes that you make to Zimbra will show up in Outlook.

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Retirees and others email accounts

We’ve had to change what we do when someone retires,quits or gets terminated.

Now, as soon as HR notifies us via the Lawson extract that someone has an R1-R4 or any T codes, we deactivate their account.   R1-R4 are retired but not doing anymore work.  R5 and R6 are the working retired, they are officially retired but still doing some work for the district.   We have not deactivated R5 or R6.  The ‘T’ codes are essentially everybody else that no longer works for 4J.
One problem will be those that have filed paperwork to retire and HR jumps the gun and changes their status code to R1-R4.    If someone is still working but just has their paperwork in, they could be an R code.
We haven’t deleted anybody’s account yet, just deactivated it.  In case anybody calls with a sudden loss of email access, either put in a ticket with nethelp or have the person contact me at 7783.

 

From: Roger Morris, September 23, 2014

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Android phones: adding 4JAuth and Zimbra

To connect an Android phone to 4jauth:

  1. Choose “Settings” from your App list or from the main menu on your phone.
  2. Choose “wifi” and make sure it is turned on.
  3. Click on 4jauth
  4. Under “Security” choose “802.1x EAP”.
  5. Under “EAP method” choose “TTLS“.
  6. Under “Phase 2 authentication” choose “PAP”.
  7. Under “Identity” type just your 4J username without the rest of the the email address
  8. Under “Anonymous Identity” type “anonymous” without the quotes.
  9. Choose the “Connect” button.

To add Zimbra to an Android phone, follow the directions here:

http://www.4j.lane.edu/technology/zimbra/droid/

From: David Nelson, January 14, 2015

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Zimbra on Internet Explorer Looks Odd

Does your Zimbra interface (when composing a message) look like this picture?

New Zimbra on Lawson IEIf so, that problem comes on up all computers that have Explorer configured for compatibility with Lawson.

The compatibility mode needed for Lawson causes Explorer to render pages the way it would have in a much older version, which breaks a lot of newer interfaces such as Zimbra’s.

In those cases it’s usually best to use Zimbra in a different browser such as Firefox or Chrome.

From: David Nelson, August 19, 2015

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Zimbra sits there at ‘loading’

If Zimbra sits there at ‘loading’ log with standard/HTML.

Standard HTML

In Preferences, under Mail, change the default mail search from “in:inbox” to “in:sent”.

Save the changes.

in sent

Log out and then log back in with (Ajax). This is usually the default.

After logging into AJAX, find any shares that don’t work and remove them.  In AJAX, just clicking a share (calendar or mailbox), should prompt you that the share is unavailable and offer to remove it.
Go ahead and remove it.
After removing the dead shares, then you should be able to restore “in:inbox” to the default search and AJAX login should work.

From: Roger Morris, May 13, 2016

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